Global Banking Specialist
2 semanas atrás
Company Overview
">We are a leading institution in the banking sector, renowned for our commitment to excellent customer relations and extensive market experience. Our organization is dedicated to providing a broad range of financial services and products to consumers, corporations, governments, and institutions.
The Role
">As a Client Advisor, you will be the primary point of contact for customer support inquiries from Czech-speaking clients. This role requires effective communication, analytical problem-solving skills, and the ability to thrive in a fast-paced environment.
Responsibilities
">- Manage incoming client contacts and escalations with compassion and proactivity to prioritize their needs and provide unique solutions to problems.
- Provide administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
- Manage supply-related requests via phone, email, or chat.
- Offer clear information about products and services.
- Manage customer requests and clarify any doubts.
- Demonstrate a positive attitude towards the brand.
- Provide top-class interactions and customer service.
Minimum Requirements
">- A high school diploma or equivalent.
- A minimum of one year's experience in a customer support or client-facing role in a multinational environment (preferable but not mandatory).
- Adaptability to working alongside the time zone and calendar of local stakeholders.
- Required language thresholds:
- English (B2-C1: Independent User Level)
- Czech (C2: Native-Level Fluency)
Benefits
">- Competitive salary of approximately €40,000 per annum.
- 12-month renewable contract (permanent after two years)
- Career progression opportunities
- Health insurance package
- Relocation package and accommodation provided (optional) from the company for candidates coming from abroad
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