Global Banking Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

Company Overview

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We are a leading institution in the banking sector, renowned for our commitment to excellent customer relations and extensive market experience. Our organization is dedicated to providing a broad range of financial services and products to consumers, corporations, governments, and institutions.

The Role

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As a Client Advisor, you will be the primary point of contact for customer support inquiries from Czech-speaking clients. This role requires effective communication, analytical problem-solving skills, and the ability to thrive in a fast-paced environment.

Responsibilities

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  • Manage incoming client contacts and escalations with compassion and proactivity to prioritize their needs and provide unique solutions to problems.
  • Provide administrative support to certify client details and alter any incorrect information within our stakeholder's client database.
  • Manage supply-related requests via phone, email, or chat.
  • Offer clear information about products and services.
  • Manage customer requests and clarify any doubts.
  • Demonstrate a positive attitude towards the brand.
  • Provide top-class interactions and customer service.

Minimum Requirements

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  • A high school diploma or equivalent.
  • A minimum of one year's experience in a customer support or client-facing role in a multinational environment (preferable but not mandatory).
  • Adaptability to working alongside the time zone and calendar of local stakeholders.
  • Required language thresholds:
  • English (B2-C1: Independent User Level)
  • Czech (C2: Native-Level Fluency)

Benefits

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  • Competitive salary of approximately €40,000 per annum.
  • 12-month renewable contract (permanent after two years)
  • Career progression opportunities
  • Health insurance package
  • Relocation package and accommodation provided (optional) from the company for candidates coming from abroad


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