Highly Skilled Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Kwan Tempo inteiro

About KWAN

At KWAN, we strive to provide a platform for our employees to grow and succeed in their careers. We work with a diverse range of technologies and can match each employee's unique skills and qualifications with a suitable project.

We prioritize growth and will guide you throughout your career journey with the support of our dedicated People Managers.

About the Role

We are currently seeking a highly skilled Technical Support Specialist who is eager to continue evolving, thrives on challenges, and is ready to take on new opportunities. This is a hybrid work model project based in Lisbon, Portugal.

Responsibilities:

Implementing and testing products and services to meet client needs;

Providing efficient and effective support to customers and partners through in-depth knowledge of products, services, and their integration aspects;

Resolving incidents and responding to requests for clarification associated with the services provided;

Ensuring that support requests are resolved quickly and within agreed SLAs;

Promoting collaboration with clients' technical areas to speed up the resolution of complex issues;

Analyzing, documenting, and improving internal processes and tools;

Requirements:

(1+) years of professional experience in functional analysis or systems development/implementation roles;

Proficiency in English;

Knowledge of payment systems from a technological point of view and of the products and services provided;

Previous experience with tools such as Jira and Confluence;

What We Offer:

A supportive and respectful work culture where every voice matters;

A Personalized Coaching Program provided by in-house specialists, our People Managers;

Continuous Learning through tech meetups and online trainings;

A Dynamic Community Culture with opportunities to socialize and have fun together;

Celebrating Employee Successes through our Rocket Points system;

Estimated salary: €45,000 - €60,000 per year depending on experience, location, and performance.



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