Automotive Customer Support Professional
Há 7 dias
Your responsibilities and impact as an Automotive Customer Support will be multifaceted. You will serve as a point of contact with customers, providing guidance, selling solutions, troubleshooting, and even setting up their new products. This role requires identifying, replying to, and solving customer requests via various channels including phone, email, and chat.
Key Responsibilities- Providing professional customer service solutions over the phone, live chat, and emails.
- Troubleshooting any malfunctions in digital services.
- Correcting data such as GPS location, driver data, scheduled maintenance, fuel consumption, etc.
- Guaranteeing clients' satisfaction and a high level of quality.
This role is seeking professional and friendly individuals with empathy and the ability to multitask. You should be a native German speaker with excellent English skills. An affinity or interest in the automotive industry is also desirable. Strong customer focus, adaptability, problem-solving skills, and the ability to work in fast-paced environments are essential.
Compensation and BenefitsA full-time job, 40 hours a week, offering competitive compensation. The salary range is approximately €1,300-€1,400 gross per month, excluding accommodation. Including free accommodation (shared flat, all bills included), the monthly gross salary would be between €950-€1,030. A relocation package for international candidates includes reimbursement of initial flight expenses after contract signing, airport pick-up, and a yearly two-way flight ticket back to your home country within the EU.
Company OverviewYou will be located in Lisbon, working for a multinational organization recognized as one of the best sales and customer service solutions provider companies in the world. This company takes care of employees from career development and language skills to social integration, fostering a diverse team with talents from more than 80 nationalities worldwide.
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