Automotive Technical Specialist

Há 1 mês


Lisboa, Lisboa, Portugal MSX International Tempo inteiro

About the Role:

We are seeking an Automotive Technical Agent to join our team at MSX IBERIA in Lisbon. The successful candidate will be responsible for ensuring accurate assessment and verification of dealer information and customer claims, while providing support, guidance, and training to maintain repair quality and cost efficiency within company guidelines.

Key Responsibilities:

  • Check compulsory dealer information for completeness, ensuring compliance with maintenance contracts.
  • Verify coding such as labor position numbers, material units, labor times, etc., based on repair manuals and review default labor times for accuracy and consistency with submitted damage photos and data.
  • Assess customer claims following company policies based on descriptions or digital images provided.
  • Review claims and reduce claimed repair costs as necessary within company guidelines.
  • Assist in the selection of repair methods upon dealer request in accordance with specified processes.
  • Provide support and training to dealers and internal departments to ensure a proper understanding of processes and procedures.

Requirements:

  • Medium English level (B1-B2).
  • High level of proficiency in Portuguese (C2 - native).
  • Hybrid work system, availability to work in Lisbon.
  • Experience in automotive technical support, claims assessment, or a similar role within the automotive industry.
  • Strong knowledge of repair manuals, labor times, and coding systems used in automotive repair processes.
  • Excellent analytical skills with a keen attention to detail when reviewing technical information and claims data.

What We Offer:

  • Part of a great team of professionals in an internationally consolidated company.
  • Global vision of the automotive sector, interacting with customers, suppliers, consultants, and dealers.
  • Competitive salary.
  • MSX Bazaar: Collective purchasing portal with great discounts for employees.
  • 22 working days according to collective bargaining agreement + 4 extra days.
  • Internal training plan.
  • Additional incentives for employee referral programs, internal trainers, new business opportunities.


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