Technical Customer Support Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
About the Role

We are looking for a skilled Technical Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer support to our users worldwide.

Key Responsibilities
  • Comprehensive Support: Assist users with pre-sales inquiries, general questions, and technical issues via phone, email, chat, and social media.
  • Tailored Communication: Maintain brand voice and tone across private and public channels, including forums and e-commerce reviews.
  • Escalation Management: Handle complaints with professionalism, escalating cases as per protocol.
  • Accurate Documentation: Record customer interactions and relevant details to ensure streamlined support.
Requirements
  • Language Proficiency: Native German speaker with professional-level English (B2).
  • Customer Support Experience: Prior experience in a tech support or related field is preferred.
  • Exceptional Communication Skills: Formal speech and strong writing capabilities are essential.
  • Tech-Savvy: Comfortable with customer support tools and communication platforms.
  • Problem-Solving Mindset: Empathy, patience, and a knack for resolving customer issues effectively.
Work Environment

We offer a competitive salary package, growth opportunities, and a supportive work environment. If you are a natural problem-solver with a passion for helping others, this role could be perfect for you.



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