Enterprise Customer Experience Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
Overview

At Buscojobs Portugal, we are committed to delivering exceptional customer experiences that drive business growth and loyalty. As an Enterprise Customer Experience Specialist, you will play a critical role in achieving this vision by providing strategic guidance and hands-on support to our customers.

About the Role

We are seeking a seasoned consulting professional with expertise in customer success and service management to join our team. As an Enterprise Customer Experience Specialist, you will be responsible for managing a portfolio of high-value customers, delivering customized solutions, and driving customer adoption and retention.

Responsibilities
  1. Customer Portfolio Management: Manage a portfolio of 10-15 high-value customers, ensuring ongoing value delivery and minimizing churn.
  2. Service Optimization: Collaborate with customers to identify areas for improvement and develop tailored solutions to optimize their use of Zendesk products.
  3. Consulting Services: Provide expert consultation on best practices for customer service, sales, and marketing, helping customers to achieve their business objectives.
  4. Account Growth: Develop and execute strategies to grow revenue and expand customer relationships.
Requirements

To succeed in this role, you will need:

  • 5+ years of experience in consulting, customer success, or a related field.
  • Excellent communication and interpersonal skills, with the ability to interface effectively at all levels.
  • Fluency in German (both verbal and written), with advanced language proficiency required.
  • Strong project management and relationship management skills, with the ability to multitask and prioritize multiple projects.
  • Enthusiasm for technology and demonstrated technical aptitude, with experience working with CRM software preferred.
Benefits

We offer a competitive salary and benefits package, including:

  • Estimated annual salary: €65,000 - €80,000, depending on experience and qualifications.
  • Hybrid work environment, with flexibility to work remotely and participate in regular in-office collaboration sessions.
  • Ongoing training and development opportunities, to help you grow your skills and advance your career.


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