Digital Customer Experience Specialist
3 semanas atrás
Grow your career with Minacs in Lisbon, Portugal.
About the RoleWe are seeking a skilled Digital Customer Experience Specialist to join our team in Lisbon, Portugal. In this role, you will provide exceptional customer service via chat, email, and phone to users.
Responsibilities:- Provide assistance to users through various communication channels
- Troubleshoot user issues and offer solutions
- Educate users on platform features and help them get the most out of their websites
- Work closely with product and development teams to resolve complex technical issues
- Stay up-to-date with new program features and updates to provide accurate support
To succeed in this role, you will need:
- A high level of German language proficiency (written and oral) and fluent English (B2)
- Experience in customer service, tech support, or a similar role
- Strong communication skills, both verbal and written
- Tech-savviness, with the ability to quickly learn new software and tools
- Excellent problem-solving skills and patience when dealing with users
In return for your hard work and dedication, we offer:
- A competitive salary range of €28,000 - €38,000 per year
- Full-time contracts with indefinite duration
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project
- Career development programs, specialized courses, and language classes
Please note that only applicants legally authorized to work in Portugal will be considered for this position.
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