Customer Service Representative for E-Commerce in Portugal

3 semanas atrás


Lisboa, Lisboa, Portugal Sitel Tempo inteiro

We are seeking a skilled Customer Service Representative to join our team at Sitel in Portugal. As a customer service specialist, you will be responsible for providing top-notch support to our customers, ensuring their queries are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints and issues in a timely manner
  • Provide product information and recommendations to customers
  • Collaborate with colleagues to achieve team goals and objectives

In this role, you will have the opportunity to work with a dynamic team, develop your communication and problem-solving skills, and contribute to the success of our e-commerce business. If you are a motivated and customer-focused individual who enjoys working in a fast-paced environment, we encourage you to apply.

About Us:

Sitel is a leading provider of customer experience solutions, serving some of the world's most recognized brands across various industries. Our mission is to deliver exceptional experiences that drive business growth and loyalty. We offer a competitive salary, paid training, and opportunities for career advancement in a supportive and inclusive work environment.

Requirements:
  • Native or proficient level of Italian (C2)
  • Intermediate level of English (at least B2) both verbal and written
  • Excellent listening and written/oral communication skills in supported languages
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
What We Offer:
  • Competitive salary: €25,000 - €35,000 per annum
  • Paid professional training and development opportunities
  • A comprehensive benefits package, including private healthcare and dental insurance
  • A fun and engaging work environment with regular team-building activities
  • Ongoing support and mentorship from experienced colleagues


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