Customer Support Specialist: Delivering Exceptional Service

4 semanas atrás


Lisboa, Lisboa, Portugal Job Squad Tempo inteiro
About Job Squad

Job Squad is a multi-lingual recruitment company with offices in Copenhagen, Denmark, and Sliema, Malta. Our mission is to provide exceptional recruitment services to our clients across Europe.

The Role

We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Agent, you will be responsible for handling incoming calls and emails from bank clients. Your daily tasks will include resolving issues related to ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.

Responsibilities
  • Handle incoming calls and emails from bank clients.
  • Resolve issues regarding ID and T-PIN & Postbank app setup, card blocking/unblocking/exchange, safety, and transactions.
  • Utilize tools, processes, and methods from initial training to solve issues effectively.
Requirements
  • You must speak French at a native level and have fluency in English (B2).
  • Experience in customer care is an advantage but not mandatory.
  • You should possess good computer handling skills and excellent problem-solving abilities.
  • Strong communication skills and a service-oriented, professional, and thorough approach are essential.
What's on Offer?
  • Health Insurance & Life Insurance & Family Plan (Spouse and Children)
  • Relocation package: refund of up to 2000 euros with the first payslip, assistance in finding accommodation, support in obtaining NIF (Portuguese tax number) and NISS (required for residence permit)
  • Meal allowance: 7.63 € per day of work, paid in 11 instances on a meal card
  • Performance bonuses
  • Development opportunities (move to another project, team leader, quality analyst, HR department)
  • Social events

Estimated annual salary: approximately 38,000 - 45,000 EUR based on location and industry standards.



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