Technical Support Expert

4 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Imagine a role where technology and customer satisfaction come together.

TTEC is seeking a Technical Support Specialist to join our team in Bulgaria, working remotely in a German-English environment. As a key member of our customer experience team, you will be responsible for providing top-notch technical support and troubleshooting skills to customers, ensuring their issues are resolved efficiently and effectively.

About the Role:

In this position, you will have the opportunity to work with cutting-edge technology and develop your problem-solving skills, collaborating with internal teams to deliver exceptional customer experiences. You will be trained to become a subject matter expert in your field, confident in providing high-level technical service support.

Key Responsibilities:

  • Troubleshoot customer issues using technical knowledge and expertise
  • Communicate effectively with customers via phone, email, or chat to resolve issues
  • Collaborate with internal teams to ensure seamless issue resolution
  • Develop and maintain product knowledge to provide accurate information to customers

What We Offer:

At TTEC, we believe in creating a workplace that values diversity, inclusivity, and employee well-being. Our benefits package includes competitive compensation ($38,000 - $45,000 per year), performance-based bonuses, comprehensive health insurance, paid time off, and opportunities for career growth and professional development.

A Bit More About Your Role:

We value employees who possess a caring and supportive nature, which enables them to shine through as they help customers. You will have the chance to make new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC:

TTEC is a global company committed to delivering amazing customer experiences powered by humanity and technology. Since 1982, we've helped leading brands build engaged, pleased, and profitable customer experiences. Our mission is simple: making customers happy. That's all we do.



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