Digital Sales Representative

Há 1 mês


Lisboa, Lisboa, Portugal Zendesk Tempo inteiro
Job Overview

We're seeking a highly motivated sales professional to join our team at Zendesk. As a Digital Sales Representative, you will be responsible for driving online business conversion rates and providing an exceptional customer experience.

Key responsibilities include actively resolving prospect and customer inquiries, becoming an expert on Zendesk products, and being the voice of our customers. You will also conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.

Requirements include excellent written communication skills in French and English, 1+ years of sales experience, and a real passion for Zendesk technology. You will also need to thrive in a fast-paced environment and excel at tactical execution against a task.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

As a member of our team, you will have the opportunity to work with clients and prospects across Zendesk's global market and contribute to the growth of our business.

Responsibilities
  • Actively resolve prospect and customer inquiries to drive online business conversion rates
  • Become an expert on Zendesk products
  • Be the voice of our customers; understand their needs and make them champions
  • Conduct discovery calls, provide demos and help customers see the value in purchasing Zendesk.
  • Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity. You will also have a shared revenue target to contribute to.
  • Exceed activity, pipeline, and revenue goals on a weekly basis
Requirements
  • Excellent written communication skills in French and English
  • Will require working with clients/prospects across Zendesk's global market
  • 1+ years of sales experience; software/SaaS experience preferred
  • Real passion for Zendesk technology and quick ability to learn tools and processes
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times
  • Ability to thrive in a fast-paced environment, think strategically and excel at tactical execution against a task


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