Customer Experience Specialist

Há 21 horas


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Phiture

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We are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a Customer Experience Specialist, you will play a crucial role in delivering exceptional customer experiences across multiple segments and driving business growth.

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About the Role

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This is a unique opportunity to work with a diverse book of customers across multiple industries, making a significant impact from day one. You will be responsible for working nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.

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Your Responsibilities

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- Work across a large cohort of different types of customers, helping them optimize their CX Messaging and deliver recommendations to larger Enterprise organizations.

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- Collaborate cross-functionally with Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.

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- Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.

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- Help forecast and mitigate risk, ensuring growth and drive customer satisfaction.

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- Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk.

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Your Background

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To be successful in this role, you should have:

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- 3+ years experience working in Customer Success or Account Management.

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- Experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner.

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- Dynamic, agile, and nimble mindset, with a desire to work in a fast-growing environment.

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- Strong written and oral communication skills, with the ability to convey technical information to both beginner-level users and developers.

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- Experience with tools like SFDC, Gainsight, Tableau, and Zendesk.

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Requirements

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- Fluency in reading, writing, and speaking English and French.

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- Ability to work flexible hours, including evenings.

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Benefits

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- Competitive salary: €60,000 - €80,000 per year.

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- Opportunity to grow and learn in a dynamic environment.

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- Hybrid remote work arrangement, with flexibility to work remotely part-time.

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Location

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Lisbon, Portugal.


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