Customer Service Representative in Fintech
4 semanas atrás
We are seeking a Customer Service Representative to join our team at Blu Selection in Valencia, Spain. This is an exciting opportunity for individuals who thrive in a fast-paced, customer-centric environment and have excellent communication skills.
Your key responsibilities as a Customer Specialist will include:
• Supporting B2B customers via email, chat, and phone
• Brainstorming with colleagues to improve the customer experience
• Troubleshooting, innovation, and change management
• Handling payment inquiries through client platforms
• Flagging and escalating customer queries and providing suitable solutions
• Mapping and improving business processes to enhance the customer journey and satisfaction
In this role, you will be required to have:
• Proficiency in the Dutch language at a native speaking level and a C1 level in English
• A minimum MBO4 diploma, preferably in IT/finance/economy
• Competency in using computers
• Proactivity and a solution-oriented mindset
• Interest in working in an ambitious team
You will benefit from a competitive monthly gross salary of €1600, Spanish classes, fitness bootcamps, mindfulness classes, and the opportunity to work at a tech startup where you can develop your skills and ideas.
Our company is based in Valencia, offering a refreshing start-up environment that provides opportunities for growth. You will be part of an international, close-knit team with 24 nationalities.
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