Exceptional Customer Service Representative
Há 6 dias
About GuestReady: Revolutionising Short-Term Rentals
We are a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. With over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value, and managing a portfolio worth over $1 billion, we're a company on the rise.
Our purpose is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish.
About the Role: We are seeking a French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service.
Responsibilities:
- Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
- Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
- Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
- Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
Requirements:
- Excellent communication skills and ability to multitask.
- Fluent French and English language skills.
- Prior experience in customer service, hospitality, or related fields.
Estimated Salary: €30,000 - €40,000 per annum, depending on experience. We offer a competitive salary, benefits package, and opportunities for career growth and development.
Become Part of Our Diverse Team: We value diversity and inclusion and are committed to creating an environment where everyone feels welcome and empowered to succeed. If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, apply now.
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