Production Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Askblue Tempo inteiro

About Us

AskBlue is a technology services provider, born in 2013 and dedicated to delivering high-quality IT solutions.

We are seeking a seasoned Production Support Specialist to join our team in Lisbon, Portugal.

Main Responsibilities

  • Provide functional support for collateral applications, ensuring seamless operation and resolving issues efficiently.
  • Collaborate with business, development, and other support teams to prioritize, track, and resolve incidents and requests using Service Now.
  • Analyze change requirements, test changes, and coordinate releases to maintain system stability and integrity.
  • Keep the collective team knowledge base up to date, fostering a culture of continuous learning and improvement.
  • Monitor and troubleshoot batch processes, ensuring timely resolution of issues and minimizing downtime.
  • Support site handovers, follow-the-sun operations, and ad-hoc reporting to ensure consistent service delivery.

Key Skills and Qualifications

  • Proven experience in application support, with expertise in SQL Server, Oracle, Sybase, and ServiceNow.
  • Familiarity with GENEOS monitoring tools and understanding of Linux/Unix and Windows Server environments.
  • Excellent problem-solving skills, with a strong ability to analyze complex issues and develop effective solutions.
  • Fluent English language skills, with excellent communication and interpersonal abilities.

Benefits

  • A competitive salary of €**€60,000 - €80,000 per annum**, depending on experience.
  • Three and a half days of leave per year, plus 22 vacation days.
  • Unlimited access to Udemy for professional development and skill enhancement.
  • Health insurance to support overall well-being.

Contact Information

For more information or to express interest in this opportunity, please upload your CV or reach out directly.



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