Customer Experience Champion
4 semanas atrás
About the Role:
In this dynamic position, you will serve as the first point of contact for our customers, providing exceptional support and setting new standards. The shift timing would be 2:30 PM to 11:00 PM CET, covering any 5 days of the week. To be eligible for this role, you must reside in Europe and have a valid work permit. Priority consideration will be given to candidates residing in Spain, Portugal, or Morocco.
This is an excellent opportunity for individuals looking to launch their career in the B2B SaaS industry. You will have the chance to grow with PriceLabs, moving to different departments such as Data Science, Sales & Success, Marketing, and more. Key responsibilities include:
- Ownership of customer issues reported, ensuring timely resolution
- Product walkthroughs and troubleshooting to resolve customer queries
- Research, diagnosis, and identification of solutions to resolve customer issues
- Prompt and accurate feedback to customers
- Proper recording and closure of all issues
- Answering questions via email, phone calls, and live video calls
- Finding ways to exceed customer expectations
About You:
To succeed in this role, you must possess:
- Empathy and patience
- Curiosity and problem-solving skills
- Previous experience in a start-up or customer support role
- A strong analytical background, with proficiency in databases and Microsoft Excel
- Excellent verbal, written, presentation, and interpersonal communication skills
- Experience working with Zohodesk or similar support software
Mandatory requirements include proficiency in both French (verbal and written).
The estimated annual salary for this position is approximately €45,000 - €60,000, depending on your location and level of experience.
Why PriceLabs? We are a remote-first organization, embracing a flexible work environment. You will work with an industry-leading product that has thousands of customers worldwide, a global team of passionate individuals, and a shared focus on customer success.
As an equal opportunity employer, we are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges.
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