Hotel Chain Customer Service Representative in Lisbon

Há 1 mês


Aveiro, Aveiro, Portugal Blu Selection Tempo inteiro

Job Summary

We are seeking a highly skilled and enthusiastic Hotel Chain Customer Advisor to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Manage bookings, including alterations, cancellations, and new reservations
  • Assist clients via email and chat inquiries, providing timely and accurate responses to their queries
  • Utilize GDS tools to efficiently manage reservations, including ticket issuance, modification, and cancellation

Requirements

  • Native level of German and professional level of English (C1-C2)
  • Previous experience with GDS tools, ideally
  • Enthusiasm for the tourism industry and a willingness to learn
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • A competitive salary package, including a gross monthly salary of 1100€ and performance bonus of up to 150€
  • Meal vouchers and reimbursement of transportation costs
  • Private health insurance and dental plan
  • Relocation package for international candidates, including reimbursement of initial flight ticket and accommodation in a shared flat

About Us

Blu Selection is a leading provider of customer support services, dedicated to delivering exceptional experiences to our clients. We offer a dynamic and multicultural work environment, with opportunities for career growth and development.



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