Customer Service Liaison

Há 6 dias


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Job Title: Customer Service Liaison

We are seeking a skilled Cross Border Talents Customer Service Liaison to join our team. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences and resolving technical issues related to e-commerce, software, hardware, and wireless connectivity.

About the Role:

  • Respond to customer inquiries via multiple channels, including phone, email, chat, social media, and messaging platforms.
  • Provide account and application support to customers, focusing on software functionality and troubleshooting system configurations and network settings.
  • Maintain accurate records of customer interactions, documenting details of inquiries, complaints, or comments, as well as actions taken.

Key Responsibilities:

  1. Customer Support: Deliver high-quality customer service by responding promptly to customer requests and resolving issues efficiently.
  2. Technical Support: Provide expert technical assistance to customers, troubleshooting complex problems related to e-commerce, software, hardware, and wireless connectivity.
  3. Record-Keeping: Maintain detailed records of customer interactions, ensuring accuracy and completeness.

Benefits and Requirements:

  • Salary: The estimated salary for this position is $45,000-$60,000 per year, depending on location and experience.
  • Requirements: A degree in Computer Science, Information Technology, or a related field, along with excellent communication and problem-solving skills.

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