Customer Service Liaison
Há 6 dias
Job Title: Customer Service Liaison
We are seeking a skilled Cross Border Talents Customer Service Liaison to join our team. As a key member of our support staff, you will play a vital role in delivering exceptional customer experiences and resolving technical issues related to e-commerce, software, hardware, and wireless connectivity.
About the Role:
- Respond to customer inquiries via multiple channels, including phone, email, chat, social media, and messaging platforms.
- Provide account and application support to customers, focusing on software functionality and troubleshooting system configurations and network settings.
- Maintain accurate records of customer interactions, documenting details of inquiries, complaints, or comments, as well as actions taken.
Key Responsibilities:
- Customer Support: Deliver high-quality customer service by responding promptly to customer requests and resolving issues efficiently.
- Technical Support: Provide expert technical assistance to customers, troubleshooting complex problems related to e-commerce, software, hardware, and wireless connectivity.
- Record-Keeping: Maintain detailed records of customer interactions, ensuring accuracy and completeness.
Benefits and Requirements:
- Salary: The estimated salary for this position is $45,000-$60,000 per year, depending on location and experience.
- Requirements: A degree in Computer Science, Information Technology, or a related field, along with excellent communication and problem-solving skills.
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