Nestle Training and Development Specialist

4 semanas atrás

Lisboa, Lisboa, Portugal Nestle Operational Services Worldwide Sa Tempo inteiro

Training and Development Specialist Opportunity at Nestle Operational Services Worldwide Sa

We are seeking a highly motivated and skilled Training and Development Specialist to join our team at Nestle Operational Services Worldwide Sa. This role will be responsible for improving the skills and knowledge of our employees, focusing on customer satisfaction and employee engagement.

  • Key Responsibilities:
  • Conduct needs assessments and develop training programs to drive employee engagement and performance in the workplace.
  • Design and deliver training programs that meet the needs of our employees and drive customer satisfaction.
  • Act as an ambassador for Nespresso's products, services, and sustainability commitments, continuously learning and taking advantage of new knowledge and skills in your work.
  • Develop deep knowledge, skills, and experience around coffee, products, services, processes, and machines, proactively identifying performance/knowledge gaps and appropriating the development plan.
  • Verify quality of service to ensure customer retention and identify sales opportunities in outbound and inbound contacts.
  • Provide training for all minimum skills and knowledge required for all major customer-related jobs, unless new hires are contracted with these minimum skills and knowledge.
  • Perform impersonation activities with customer-facing employees to develop interpersonal skills.
  • Collaborate with team leaders and managers to encourage on-the-job training.
  • Organize training courses that will prepare employees for the next step of their career path.

Requirements:

  • University degree or equivalent in commercial or business studies.
  • Experience as a Customer Service Trainer or similar role (mandatory).
  • Certifications in training are an asset & familiarity with different teaching methods and materials.
  • Premium brands expertise is an asset.
  • Analytics skills & clear communication skills (including telephone and written communication).
  • Coaching training.
  • Proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.).
  • Proficiency in Portuguese & English.
  • Strong work ethic and respectfulness required.
  • Knowledge of labor legislation is required.

We Offer:

  • Development of expertise in Nestle's Shared Services Business.
  • Immersion in a culturally diverse team.
  • Local and international exposure.
  • Flexible working environment.
  • Engagement and well-being activities.
  • Competitive salary and annual bonus based on performance.
  • Meal Allowance Card.
  • Flex Benefits - Choose benefits that suit you best.
  • Membership in the Nestle Club with discounts at several partners.
  • Free coffee (and good coffee) at the office.
  • Company equipment tailored to professional needs.
  • Medical support available at the office (in Linda a Velha).
  • E-learning courses and training programs to help you achieve your career goals.
  • Career progression and opportunities for international career.

About Us:

Nestle Operational Services Worldwide Sa is a leading provider of operational services to the Nestle Group. We offer a range of services including supply chain, financial, HR, digital and social media, and consumer engagement services. Our team is diverse and multicultural, and we are passionate about digital innovation and continuous process improvement. We are seeking individuals who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who thrive in a fast-paced, dynamic environment.

How to Apply:

Please submit your application, including your resume and cover letter, to us. We look forward to hearing from you.

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