
German Speaking Customer Service Ambassador
Há 6 horas
Company Overview
We are Wibit Consulting & Services (Wibitcs), a company seeking to onboard a German-speaking customer service professional to join our team in Lisbon. Our work model is on-site, with hybrid remote options available. The employment type is full-time, and the remuneration includes a base salary plus bonuses.
Job Description
We are looking for an individual who can address customer inquiries through various channels such as chat, email, and phone. This will involve evaluating specific concerns and implementing necessary measures to fulfill customer requirements. You will collaborate with teams across different locations with aligned goals, reporting system irregularities and customer-facing issues to the appropriate department. Familiarity with Standard Operating Procedures (SOP) and commitment to high-quality service delivery are essential.
Required Skills and Qualifications
To be successful in this role, you should have:
- A willingness and flexibility to work in shifts
- German language C1 level
- English language skills to a business standard
- Excellent written and verbal skills
- High interpersonal skill level
- Calm manner and ability to work under pressure
- Ability to perform well in a multi-task/cultural and ever-changing dynamic environment
- Flexible, creative, and driven personality
- General computer knowledge (MS Office, Internet)
Benefits
We offer a permanent working contract, food allowance paid monthly, health insurance, birthday day off, one extra leave day per year, referral program, home office setup, access to LinkedIn Learning, Employee Assistant Tool, fruit and coffee in the office, and protocols with local partners.
Estimated Salary: € 35,000 - € 45,000 per annum (depending on experience)
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