Technical Support Specialist for Multilingual Security Team
4 semanas atrás
Job Summary
We are seeking a highly skilled Technical Support Specialist to join our multilingual security team in Portugal. As a key member of the team, you will be responsible for providing top-notch technical support to our customers while ensuring seamless communication with stakeholders.
About the Role
The ideal candidate will have native-level fluency in Czech and English, excellent interpersonal skills, and a customer-focused approach. They should also possess strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Main Responsibilities
- Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements
- Native-level fluency in Czech and English is required.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
- Technical Experience: Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
What We Offer
- A competitive salary of €35,000 - €45,000 per year, depending on experience.
- Opportunity to advance your career within an international and multicultural environment.
- Comprehensive health insurance coverage from your first day.
- Extensive training, plus dedicated coaches to support personal and professional growth.
- A clear path for growth and development within the organization, with support from a highly collaborative team.
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