Technical Support Specialist for Multilingual Security Team

4 semanas atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

Job Summary


We are seeking a highly skilled Technical Support Specialist to join our multilingual security team in Portugal. As a key member of the team, you will be responsible for providing top-notch technical support to our customers while ensuring seamless communication with stakeholders.



About the Role


The ideal candidate will have native-level fluency in Czech and English, excellent interpersonal skills, and a customer-focused approach. They should also possess strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.



Main Responsibilities



  • Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
  • Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
  • Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
  • Contribute to feedback channels to improve support processes and overall customer experience.


Requirements



  • Native-level fluency in Czech and English is required.
  • Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
  • Technical Experience: Experience in a technical support role, preferably in security or systems administration.
  • Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.


What We Offer



  • A competitive salary of €35,000 - €45,000 per year, depending on experience.
  • Opportunity to advance your career within an international and multicultural environment.
  • Comprehensive health insurance coverage from your first day.
  • Extensive training, plus dedicated coaches to support personal and professional growth.
  • A clear path for growth and development within the organization, with support from a highly collaborative team.



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