Multilingual Quality Assurance Specialist To Enhance Customer Experience

Há 7 dias


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

We are seeking an analytical German-speaking Quality Assurance specialist to join our team in Riga, Latvia. As a member of our FinTech industry-focused organization, you will play a crucial role in ensuring exceptional quality across all customer service channels.

Our client is a leading provider of innovative and customer-centric information technology experiences. With a global presence spanning 90 countries and serving 988 customers worldwide, including Fortune 500 companies, they have been recognized as one of India's best companies to work for. Their commitment to delivering tangible business value and experiences has earned them recognition among stakeholders.

The ideal candidate will be responsible for monitoring voice and non-voice based transactions, using predefined quality parameters to evaluate samples. This will involve publishing comprehensive reports on overall project quality and utilizing random and stratified sampling methods to audit calls and emails. Additionally, the successful applicant will participate in coaching and feedback sessions, joint call monitoring sessions, and provide process updates as required.

A key aspect of this role will be to recognize agents with excellent performance levels, manage bottom quartile performers, and conduct root cause analysis as needed. The successful candidate will also participate in internal and external calibration sessions, drive process improvement initiatives, and handle production activities during volume spikes.

In terms of qualifications and requirements, the ideal candidate should possess fluency in both German and English, strong communication skills, experience in supporting customer service, and a good understanding of customer service transactional quality concepts.

This position offers a competitive salary, estimated at €35,000 per annum, taking into account the cost of living in Riga, Latvia. We offer a dynamic and supportive work environment, providing opportunities for growth and development. If you are a motivated individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.



  • Lisboa, Lisboa, Portugal Talingual Tempo inteiro

    Are you a German language speaker looking for a challenging role in quality assurance? We have an exciting opportunity for a Quality Assurance Specialist to join our team in Lisbon, Portugal. The RoleWe are seeking a highly motivated and organized individual to monitor the quality of our customer support team. As a Quality Assurance Specialist, you will be...


  • Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

    Are you a detail-oriented professional with excellent analytical skills and a passion for quality? We are seeking a skilled German Quality Assurance Specialist to join our team in Lisbon, Portugal.About Us:We are Red Frog Recruitment, a global multilingual company providing exceptional customer support and business process outsourcing services. Our diverse...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Are you a motivated and detail-oriented professional looking to take your career to the next level as a quality assurance specialist in Lisbon? This exciting opportunity at Multilingual Jobs Worldwide is perfect for you!**Job Overview**We are seeking a highly skilled German-speaking Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key...


  • Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

    Job Overview">The Sitel Corp. is seeking a highly skilled Multilingual Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key member of our quality assurance team, you will play a vital role in ensuring that all external and internal requirements are met.">About the Role">This is an excellent opportunity for a motivated and...


  • Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

    Experience the best of Portugal and grow your career with Atlean World as a Multilingual Customer Experience Specialist.About the RoleWe are seeking a highly skilled and multilingual customer experience specialist to join our team. As a customer care agent, you will be responsible for delivering exceptional customer service to our clients across various...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    We are seeking a meticulous and detail-oriented German Language Quality Assurance Specialist to join our team in Riga, Latvia. This role is ideal for an individual who takes pride in ensuring the highest quality of customer service within the FinTech industry.Our client represents the connected world, delivering innovative and customer-centric information...


  • Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

    About the OpportunitySnaphunt, a multilingual head-hunting recruitment company, is seeking a Multilingual Customer Success Specialist to join their team.The RoleAs a Multilingual Customer Success Specialist, you will be the primary point of contact for clients, delivering exceptional service standards and advice on their enquiries, complaints, and...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    We are seeking a skilled Multilingual Quality Assurance Specialist to join our team at Recruitment Direct in Lisbon, Portugal. This is an office-based role that requires strong analytical skills and attention to detail.Job OverviewThe primary goal of this position is to serve as a Quality Analyst for quality guidelines, ensuring the highest standards are met...


  • Lisboa, Lisboa, Portugal Growin - Know To Grow Tempo inteiro

    At Growin, we're passionate about developing people who develop technology. We're looking for a talented Software Quality Assurance Specialist to join our dynamic team. As a Software Quality Assurance Specialist, you'll play a crucial role in ensuring the quality of our software products. Your responsibilities will include designing, implementing, and...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    About UsWe are a global provider of multilingual job opportunities, connecting top talent with exciting positions worldwide.Our client is a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies.Their innovative and customer-centric information technology experiences enable Enterprises,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    At Buscojobs Portugal, in Portugal, we are seeking a dedicated and detail-oriented Quality Assurance Specialist to ensure the quality of our digital experiences. Estimated salary: 45,000 - 55,000 € per year.We are looking for a proactive individual with a keen eye for detail, strong problem-solving skills, and the ability to work both independently and as...


  • Lisboa, Lisboa, Portugal Teleperformance Tempo inteiro

    **Job Overview**We are seeking an experienced Quality Assurance Specialist to join our team in Portugal. As a Quality Assurance Specialist, you will play a crucial role in ensuring the highest quality of services provided by our company.**Key Responsibilities**- Monitor and analyze customer interactions to identify areas for improvement- Develop and...


  • Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

    Role OverviewWe are seeking a detail-oriented and analytical individual to join our team as a Senior Quality Assurance Specialist in Lisbon, Portugal.About the RoleThis is an exciting opportunity to work in a dynamic international environment where your skills can truly shine. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the...


  • Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

    About Recruitment DirectOur project currently seeks a Quality Assurance Analyst to join our team in Lisbon, Portugal. As a specialist in Japanese language content, you will play a crucial role in ensuring the highest standards are met across various content types.Job OverviewThe primary goal of this position is to serve as a Quality Analyst for quality...


  • Lisboa, Lisboa, Portugal Cpm International Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Multilingual Customer Experience Specialist to join our team at CPM International. In this role, you will be responsible for delivering outstanding customer experiences through every interaction.ResponsibilitiesProvide timely and professional responses to customer inquiries via phone, email, and social...

  • Quality Assurance Specialist

    4 semanas atrás


    Lisboa, Lisboa, Portugal Exus Tempo inteiro

    **Transform the Way Credit Risk is Managed**At EXUS, we're revolutionizing the way credit risk is managed. As a Quality Assurance Specialist, you'll play a crucial role in ensuring the quality and reliability of our software solutions.**Your Responsibilities:**• Conduct thorough testing and report findings to identify areas for improvement• Collaborate...


  • Lisboa, Lisboa, Portugal Puroclean Certified Restoration Specialist Of Auburn Tempo inteiro

    About the RolePuroclean Certified Restoration Specialist Of Auburn is seeking a dedicated Quality Assurance Specialist to ensure the overall quality and integrity of our products and services.The successful candidate will be responsible for developing and executing test plans, conducting thorough testing, identifying and documenting defects, and...


  • Lisboa, Lisboa, Portugal Red Frog Recruitment Tempo inteiro

    About the Role: We are seeking a detail-oriented and analytical Italian Quality Assurance Specialist to join our team in Lisbon, Portugal. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality standards in our customer service operations.Key Responsibilities:Monitor and evaluate customer interactions to...


  • Lisboa, Lisboa, Portugal CBT Tempo inteiro

    At CBT, we deliver innovative solutions to clients worldwide. As a Multilingual Customer Experience Specialist, you will be an integral part of our dynamic team.About the RoleThis role involves providing top-notch customer support and communication services to international clients in multiple languages.You will work closely with various teams to ensure...


  • Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

    Job Opportunity: Senior Quality Assurance SpecialistWe are seeking a highly skilled Senior Quality Assurance Specialist to join our team in Lisbon, Portugal. This is an exciting opportunity for a professional with native or proficient German language skills and B2-level English proficiency.About the Role:Conduct quality audits to meet established targets and...