Customer Service Representative

Há 1 mês


Lisboa, Lisboa, Portugal Truphone Tempo inteiro

Role Overview

As a Customer Service Representative at 1GLOBAL, you will be the first point of contact for our corporate customers, providing seamless support and resolving technical queries via phone and email. You will work closely with our Technical Support team in Portugal to escalate and resolve complex cases, while developing and growing customer accounts with our Service Account Managers.

Key Responsibilities

  • Act as first-line support for corporate customers, resolving technical queries and issues
  • Track and respond to customer issues within agreed timescales
  • Escalate and liaise with Technical Support for more complex cases
  • Collaborate with Service Account Managers to develop and grow customer accounts

Requirements
  • Thorough knowledge of Microsoft Office, ticketing systems, and customer service procedures
  • Knowledge of supporting GSM
  • Professional telephone manner and call management skills
  • Outstanding written and verbal skills in Dutch
  • Excellent written and verbal English skills
  • Good teamwork, organizational, and time management skills
  • Excellent analytical and problem-solving skills
  • Good attention to detail and ability to understand and follow technical processes

Why 1GLOBAL?

At 1GLOBAL, we're not just keeping up with industry trends, we're setting them. As a pioneer in telecommunications and technology, you'll have the opportunity to shape the future and take your career to new heights.



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