Team Leader

Há 1 mês


Lisboa, Lisboa, Portugal Snaphunt Tempo inteiro

The Role

The Team Leader - Content Moderation Specialist will be responsible for the day-to-day activities and guidance of their team members. This requires candidates who can set targets, implement guidelines, and assist with any issues the employees may have. You will review user flagging reports regarding website content and be focused on People Management, Continuous Process Improvement and SLA Management for the client.

Key Responsibilities

  • Ensure 100% compliance to SLAs, including but not limited to Quality, Utilization and Production.
  • Display a high level of confidence in maintaining compliance to both client and company policies, and code of ethics.
  • Manage a team to moderate content (images/text/videos) to tag it to accurate labels based on policies for one of the Largest Technology giant.

The Ideal Candidate

  • You speak and write English fluently (strong B2).
  • Experience with Google Ads/SEA/SEM, and for the Team Leader role must have already managed teams (ideally in the BPO industry).
  • You have a good understanding and level of computer handling skills.
  • Excellent leadership and problem solving skills with the capability of research and identification of the right information.
  • You have strong communication and negotiation skills and you are service-oriented, professional, and thorough.

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