Customer Success Team Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Codacy Automated Co Tempo inteiro

At Codacy Automated Co, we are seeking a seasoned Customer Success Team Lead who will spearhead our customer success efforts and drive growth. This is an exceptional opportunity to join a dynamic team that prioritizes customer satisfaction and retention.

About the Role

We are looking for a highly skilled professional with a proven track record of success in customer-facing roles. As a Customer Success Team Lead, you will oversee a substantial book of business, managing around fifty accounts. Your primary responsibility will be to ensure customer satisfaction across matrixed stakeholders and decision-makers.

Your mission will be to build trust and secure introductions to other teams/verticals within the same account to increase stickiness and identify expansion opportunities for the account management team to pursue. You will create and implement customer success plans, including onboarding strategies, to ensure successful adoption across multiple geographies and lines of business.

You will improve product usage through strategic consultation and enablement, ensuring customers receive the full value spectrum of Codacy. Additionally, you will forecast renewals and assess account risk levels on a weekly basis. Your collaboration with the account management team will be crucial in negotiating and securing renewals and expansions.

To maintain regular, proactive communication with customers while adopting a scalable approach, incorporating automation where necessary, you will work closely with a small, tight-knit customer experience team, sharing responsibilities and supporting each other. Furthermore, you will advocate for customer features and accurate scoping in the product roadmap, building business cases backed by ARR.

You will also collaborate with customers to develop Case Studies, Videos, Podcasts, Webinars, Speaking Opportunities, and Customer Advocacy. In the event of critical customer issues, you will serve as the internal point of escalation.

About You

We are seeking a candidate with a Bachelor's degree in Business, Computer Science, or a related field. Your experience should include 2-3 years in Customer Success, Account Management, or Account Executive roles, with a proven track record of success. Hands-on experience in a Series A/Series B startup, where you've thrived in a dynamic, 'figure it out' environment and worn multiple hats, is highly desirable.

In addition to your technical proficiency, you should have outstanding verbal, written, and presentation skills, with the ability to communicate effectively with diverse audiences. Strong teamwork and collaboration skills, along with excellent organisational and time management skills, are essential. Prioritisation, process improvement, and customer-centricity are key qualities we look for in a candidate.

Benefits

We offer a competitive salary: £60,000 - £80,000 per annum, depending on experience. Comprehensive health insurance, a generous learning and development budget, flexible holidays, and flexible working hours are just a few of the benefits you can expect.



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