Business Excellence Lead
Há 1 mês
About the Role
The Business Excellence Lead is a key member of the Amgen Capability Center Portugal (ACCP) Leadership Team, responsible for driving business process excellence through collaboration with global functions, ex-US regions, and US functions. This role serves as an air traffic controller for the ACCP General Manager and the Leadership Team, facilitating the governance of Amgen's leadership team ACCP and supporting the Leadership team in strategy development & realization.
Key Responsibilities
Leadership and Continuous Improvement: Establish a service, performance, and growth culture by establishing change and innovation as core values within the ACCP.
Service Excellence and Customer Satisfaction: Act as a liaison with key partners, including VPs and functional leaders, to ensure the ACCP delivers a customer-focused and efficient service.
Financial Planning and Productivity Integration: Collaborate with the ACCP Finance Head in the forecasting exercise and drive the integration of productivity targets into the financial planning process.
Technology Integration and Process Optimization: Champion the introduction of technology in everyday business processes.
What We Offer
At Amgen, we have a team of over 300 talented people and more than 35 different nationalities, diverse areas of expertise, and professional experience shaping the future of healthcare. Our office in Lisbon's city center fosters innovation, excellence, and inspiration. Come thrive with us at Amgen, supporting our mission To Serve Patients.
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