Customer Experience Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

About Concentrix

We are a global technology and services leader that powers the brands of the future. Our team helps well-known brands improve their businesses with technology and integrated solutions in over 70 countries.

At Concentrix, we're proud to be recognized with awards such as 'World's Best Workplaces', 'Best Companies for Career Growth', and 'Best Company Culture' year after year.

We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

About the Role

As a Customer Advisor, you will ensure performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Your key responsibilities include:

  • Assisting customers with last-minute bookings mainly through live chat
    • Using creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia
      • Providing excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way
        • Handling inquiries and providing timely responses and managing requests
          • Ensuring that the degree of satisfaction meets the customer and company needs
            • Contributing to creating brand engagement for our client

Your Qualifications

To succeed in this role, you'll need:

  • A high level of English (written and oral)
    • Excellent writing and communication skills coupled with empathy and team spirit
      • Loving to identify customers' needs and propose fast solutions
        • Being proactive, results-driven, self-motivated, and a great team player
          • Availability to work night shifts

If you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job.

Benefits

We offer benefits that help you support your unique lifestyle:

  • Full-time employment with indefinite contracts (negotiable depending on experience and client needs)
    • Competitive salary (€35,000 - €50,000 per year) and performance bonus
      • Remote work in Portugal
        • Bring-a-friend (referral) bonus opportunities
          • Full paid training on the company and project
            • Career development programs, specialized courses, and language classes


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