Polish Speaking Advertising Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal David Kennedy Recruitment Tempo inteiro
About the Role

We are working with a leading Outsourcing/BPO consultancy to onboard a Polish-speaking Advertisers Support professional for their Lisbon office. This is an exciting opportunity to join a dynamic team and work in a multicultural environment.

Job Description

The ideal candidate will provide support to small and medium-sized businesses using various channels (chat, email, and telephone). Responsibilities include:

  • Providing pre and post-sales support for all self-service products
  • Improving the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features
  • Identifying trends and solving problems facing multiple SMB clients
  • Delivering a positive attitude towards the brand
  • Maintaining and updating all job-related administrative forms

The role requires native or fluent Polish skills, both oral and written, as well as fluency in English (at least B2 level).

Requirements

To succeed in this position, you will need:

  • Native/fluent Polish language skills, both oral and written
  • Fluency in English (at least B2 level)
  • Knowledge of the advertisement industry (considered as an advantage)
  • Computer literacy with sound knowledge of Microsoft Office package
  • Excellent communication skills
  • A resourceful personality that can adapt and remain calm in all situations
  • Ability to work independently, while being a team player at the same time
  • Able to work rotating shifts
What We Offer

We offer a competitive salary range of €30,000 - €40,000 per year, depending on experience. Other benefits include:

  • Portuguese employment contract
  • If you work on a Portuguese public holiday, you will get a compensation day that you can spend later
  • Holiday entitlement with 22 days per year
  • Three weeks of training to prepare you optimally for the job tasks
  • Be part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere
  • 40 hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6:00 AM to 24:00
  • Guidance and tools to reach your full potential
  • Temporary, renewable working contract
  • Partially compensated 3 weeks of training
  • Initial employment contract with a duration of 12 months
  • Subsequent extension of one more contract for 12 months
  • Permanent contract after 2 years
  • Private health insurance after contract signature (additional to standard insurance)
  • Airport pick-up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in a single room in one of shared company apartments for international candidates
  • Free Portuguese classes, water sport activities, soft trekking, and much more


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