Service Team Lead for Order to Cash

Há 13 horas


Porto, Porto, Portugal Phiture Tempo inteiro

About the Role:

We are seeking a seasoned Service Team Lead to oversee our Order to Cash operations in the Dutch market.

Key Responsibilities:

  • Manage and lead a high-performing team, ensuring seamless order handling and complaint resolution.
  • Maintain up-to-date processes, guaranteeing efficient team performance and adherence to KPIs.
  • Facilitate open communication with business partners, customers, and internal departments via phone and email.
  • Conduct regular escalation meetings to address challenges and opportunities.
  • Collaborate in digitalization efforts, driving innovation and contributing to the company's transformation.

Requirements:

To succeed in this role, you will require:

  • A university degree or equivalent education.
  • Fluency in Dutch (native or C2 level) and English (B1).
  • SAP and Office knowledge is desirable.
  • Proven experience in managing teams and leading by example.
  • Excellent communication and persuasion skills.
  • Able to collect, interpret, and utilize data effectively to drive results.

What We Offer:

In exchange for your expertise and dedication, we provide:

  • A 1-year contract with potential for permanent incorporation.
  • A competitive salary, accompanied by an attractive bonus structure based on objectives.
  • A fixed weekly schedule and hybrid work model.
  • The opportunity to grow within a multicultural environment and multinational company.

Salary Range: €55,000 - €70,000 per annum, depending on qualifications and experience.

Contact Information: For more information about this exciting opportunity, please refer to the job reference #J-18808-Ljbffr.



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