Service Team Lead for Order to Cash
Há 13 horas
About the Role:
We are seeking a seasoned Service Team Lead to oversee our Order to Cash operations in the Dutch market.
Key Responsibilities:
- Manage and lead a high-performing team, ensuring seamless order handling and complaint resolution.
- Maintain up-to-date processes, guaranteeing efficient team performance and adherence to KPIs.
- Facilitate open communication with business partners, customers, and internal departments via phone and email.
- Conduct regular escalation meetings to address challenges and opportunities.
- Collaborate in digitalization efforts, driving innovation and contributing to the company's transformation.
Requirements:
To succeed in this role, you will require:
- A university degree or equivalent education.
- Fluency in Dutch (native or C2 level) and English (B1).
- SAP and Office knowledge is desirable.
- Proven experience in managing teams and leading by example.
- Excellent communication and persuasion skills.
- Able to collect, interpret, and utilize data effectively to drive results.
What We Offer:
In exchange for your expertise and dedication, we provide:
- A 1-year contract with potential for permanent incorporation.
- A competitive salary, accompanied by an attractive bonus structure based on objectives.
- A fixed weekly schedule and hybrid work model.
- The opportunity to grow within a multicultural environment and multinational company.
Salary Range: €55,000 - €70,000 per annum, depending on qualifications and experience.
Contact Information: For more information about this exciting opportunity, please refer to the job reference #J-18808-Ljbffr.
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