Customer Support Trainer for Nordic Fintech Firm in Riga, Latvia
1 semana atrás
Nordicjobsworldwide is seeking a highly skilled Customer Support Trainer to join our team in Riga, Latvia.
Estimated salary: $60,000 - $80,000 per year.
About Us
We represent the connected world, offering innovative and customer-centric information technology experiences that enable Enterprises, Associates, and Society to Rise.
Job Description:
To nurture and foster a culture of continuous learning and development within our organization. You will be instrumental in delivering dynamic training programs that not only meet the current needs of our workforce but also anticipate future trends within our industry.
You will work closely with operational leaders to measure the effectiveness of our training and identify additional training needs. Through a blend of training methods and cutting-edge technology, you will empower our employees with the knowledge and skills they need to excel in their roles.
Key Responsibilities:
- Plan, develop, and facilitate internal training for new and existing personnel.
- Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
- Monitor the progress of trainees and coach for improvement. Provide clear and concise assessments of trainee's progress and overall performance during training.
- Provide constructive coaching and feedback to associates.
- Design and evaluate training and performance interventions (pre and post-training assessment).
- Identify performance gaps and provide solutions to the training and production teams.
- Actively monitor calls by listening to the agent's calls (Recorded / live) and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- Publish daily/weekly/monthly reports to stakeholders.
Qualifications & Requirements:
We are looking for a candidate with at least 1 year of working experience in a fintech, banking or related field. The ideal candidate should possess excellent written and verbal communication skills, good presentation skills, and be able to work flexibly in a team environment.
The preferred candidate should have a Bachelor's/College Degree in any field, strong language level (B2 and above) Swedish, and experience in handling a portfolio with customer services programs.
We offer a competitive salary package, flexible working hours, and opportunities for professional growth and development.
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