Customer Support Specialist

Há 1 mês


Porto, Porto, Portugal TeamViewer Tempo inteiro

About the Role

We are seeking a highly skilled Customer Support Specialist to join our team at TeamViewer. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences by providing timely and effective support to our customers.

Key Responsibilities

  • Provide technical support to customers via phone, ticket, and chat, resolving their technical and accounting issues in a timely and professional manner.
  • Deliver online demonstrations to customers, showcasing the functionality of our software solutions and addressing their individual IT challenges.
  • Identify customer needs and forward requests to our sales department, ensuring seamless communication and collaboration.
  • Work closely with the Customer Support team to deliver a best-in-class experience for our customers.

Requirements

  • University degree in economics or relevant vocational education, such as commercial or technical training.
  • Native or near-native level of English is mandatory, with a strong command of grammar, vocabulary, and communication skills.
  • Proficiency in an additional language, such as Spanish, French, Italian, Polish, Dutch, Czech, Nordics, Turkish, or Portuguese, is highly desirable.
  • Windows/Mac user knowledge is a plus, with experience in customer service or sales a significant advantage.
  • Determination, enthusiasm, and a willingness to learn are essential qualities for this role.
  • Strong communication skills and a passion for working with people are vital for success in this position.

What We Offer

  • Contract location: Porto, Portugal, or Yerevan, Armenia.
  • Onsite onboarding in our HQ office for an optimal start.
  • Great compensation and benefits packages, including company achievement bonus and stock-based options, regular salary reviews.
  • Public transport-friendly offices.
  • Special terms for local gyms.
  • Access to Corporate Benefits platform with many discounts.
  • Regular team events and company-wide celebrations.
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches.
  • Hybrid and flexible work time with up to 50% home office.
  • Work From Abroad Program allowing up to 40 days of work outside your contracting country (this benefit is for Porto only).
  • We celebrate diversity as one of our core values, join and drive one of the c-a-r-e initiatives together with us.

  • Technical Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to join our team at Umbrella Functional Consulting & Support Team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers during the night shift (9pm to 6am, GMT). Your primary goal will be to...


  • Porto, Porto, Portugal Transcom Tempo inteiro

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Transcom. As a German Language Guru, you will be responsible for providing exceptional customer support to our clients through multiple channels.Key Responsibilities:Provide customer support via phone, email, and chatOffer solutions and respond to...


  • Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Job Overview: As a Customer Support Specialist at Bluwalk, you will be the primary point of contact for clients, ensuring exceptional customer satisfaction and loyalty through proactive and responsive support.

  • Customer Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Customer Support SpecialistAt Cross Border Talents, we are seeking a highly skilled Customer Support Specialist to join our team in Lisbon, Portugal. As a Customer Support Specialist, you will be responsible for providing top-notch support to our clients, working with prestigious worldwide brands, and utilizing your technical expertise to resolve complex...


  • Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support SpecialistAre you looking for a challenging role that allows you to work with customers from diverse backgrounds? As a Customer Support Specialist at Minacs, you will be the primary point of contact for our French-speaking customers, providing exceptional support through various channels, including phone, email, chat, and social media. Your...

  • Customer Support Specialist

    1 semana atrás


    Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Cross Border Talents. In this role, you will be responsible for providing exceptional customer service to clients of a prominent financial institution.


  • Porto, Porto, Portugal Blu Selection Tempo inteiro

    Job Title: Technical Customer Support SpecialistAbout the Role:We are seeking a highly motivated and customer-focused Technical Customer Support Specialist to join our multicultural team in Lisbon. As a Technical Customer Support Specialist, you will be responsible for providing exceptional support to customers through various channels, including phone,...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    Customer Support Specialist - Polish LanguageWe are seeking a highly motivated and customer-focused Polish Language Customer Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.Key Responsibilities:Provide...


  • Porto, Porto, Portugal Minacs Tempo inteiro

    Customer Support Agent Role OverviewWe're seeking a skilled Customer Support Agent to join our team in Porto, Portugal. As a key member of our global customer care team, you will be responsible for ensuring that performance goals are met across all operations. Your primary focus will be on fulfilling client expectations related to operational excellence,...


  • Porto, Porto, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

    We are seeking a skilled and enthusiastic customer support specialist to join our multicultural team at Randstad Ii - Prestação De Serviços, Limitada. This role requires excellent communication skills and the ability to understand clients' needs in order to provide exceptional service.Responsibilities:Provide top-notch customer support via phone, email,...


  • Porto, Porto, Portugal Minacs Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a German-speaking Support Agent, you will be the voice of our company, providing exceptional customer service to our clients via phone, email, chat, and social media channels.Key ResponsibilitiesProvide timely and effective support to our...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    Job Title: Customer Support Specialist - Telecom ExpertJob Summary: We are seeking a highly skilled Customer Support Specialist to join our team in Porto, Portugal. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers via various communication channels.Key Responsibilities:Handle customer inquiries...

  • Technical Support Specialist

    4 semanas atrás


    Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Job Description:Become the person that customers trust to solve their Smartex.Ai related technical issues and make sure that the number of failure modes is reduced over time.About the Role:We are looking for a Technical Support Specialist to provide technical assistance to our customers during the night shift (9pm to 6am, GMT), enforcing the Service Level...


  • Porto, Porto, Portugal Cross Border Talents Tempo inteiro

    About Cross Border TalentsWe are a leading company in the industry, and we're looking for a skilled Customer Support Specialist to join our team. This is a fantastic opportunity to work with a dynamic team and contribute to the growth of our business.Job Description:Job SummaryAs a Customer Support Specialist at Cross Border Talents, you will be responsible...


  • Porto, Porto, Portugal Umbrella Functional Consulting & Support Team Tempo inteiro

    Umbrella Functional Consulting & Support Team is seeking a Technical Support Specialist to join our team. As a key member of our night shift support team, you will provide timely and accurate technical assistance to our customers, ensuring their sustainable and efficient production.About the RoleWe are looking for an experienced Technical Support Specialist...


  • Porto, Porto, Portugal Adecco Tempo inteiro

    About the Job:Are you fluent in Finnish and passionate about delivering exceptional customer service? We are looking for a skilled Finnish Customer Support Specialist to join our team in Porto, Portugal. About the Role:As a Finnish Customer Support Specialist, you will be responsible for providing top-notch customer service to our clients via phone, email,...


  • Porto, Porto, Portugal skeeled Tempo inteiro

    About skeeledskeeled is a pioneering company in the field of Talent Acquisition Software, revolutionizing the industry with innovative solutions. Established in Luxembourg in 2014, we have become a key player in the European market, focusing on business development and expansion.Our MissionWe strive to provide a science-based approach to Talent Acquisition,...


  • Porto, Porto, Portugal Eco Plus Solutions Ab Tempo inteiro

    German Speaking Customer Support SpecialistWe are seeking a highly skilled German-speaking customer support specialist to join our team. As a German-speaking customer support specialist, you will be the primary point of contact for customers and travel agents, providing assistance with a wide range of inquiries related to cruise bookings.Key...


  • Porto, Porto, Portugal Maxi-Cosi Tempo inteiro

    Job SummaryWe are seeking a skilled Customer Support Specialist to join our team at Dorel Juvenile. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and efficient manner.Key ResponsibilitiesSolve complex technical questions posed by customers, ensuring that the...

  • Customer Support Specialist

    2 semanas atrás


    Porto, Porto, Portugal Bluwalk Tempo inteiro

    **Job Summary**We are seeking a highly skilled Customer Support Specialist to join our team at Bluwalk. As the first point of contact for our clients, you will play a crucial role in delivering exceptional customer service and support.**About Us**Bluwalk is a dynamic company dedicated to providing top-notch services to our clients. We value innovation,...