Customer Service Representative

2 semanas atrás


Braga, Braga, Portugal Cross Border Talents Tempo inteiro
About the Role

At Cross Border Talents, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional service to our clients in French.

Schedule and Benefits

We offer a flexible schedule with rotational shifts Monday to Friday from 07:00 to 19:00, Saturday from 08:00 to 15:00, and 2 days off per week. Our benefits package includes:

  • A competitive monthly salary of €830 gross (equivalent to €11,620 annually)
  • A meal allowance of €7.23 net per day, totaling €1,908.72 annually
  • A role complement of €20/month, adding up to €240 annually
  • A transport allowance of €20/month, amounting to €240 annually
  • A performance bonus of €140/month, reaching €1,680 annually

The total annual gross income potential is approximately €14,008.72, plus the performance bonus of €1,680, resulting in a total of €15,688.72.

Responsibilities
  1. Engage with French-speaking customers via phone, email, and chat to resolve inquiries and provide empathetic solutions
  2. Collaborate with the team to meet customer service goals and ensure smooth operations
  3. Document client interactions and update systems accurately
Qualifications

To succeed in this role, you should have:

  • Native fluency in French with impeccable communication skills
  • Prior experience in call centers or customer service preferred
  • Proficiency in communication tools, strong problem-solving abilities, and attention to detail
  • Familiarity with customer support software
About Us

Cross Border Talents is a growing organization dedicated to providing innovative solutions and supporting talented individuals. We value empathy, professionalism, and teamwork, offering a vibrant and supportive environment for our employees.



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