Customer Success Liaison

2 semanas atrás


Lisboa, Lisboa, Portugal Guesty Tempo inteiro
About the Role

At Guesty, we're looking for a skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our valued clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded.

Key Responsibilities
  • Serve as a trusted advisor, building strong, long-lasting relationships with clients.
  • Oversee the onboarding process, ensuring a seamless and successful transition from sales to implementation and beyond.
  • Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.
  • Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.
  • Maintain a deep understanding of our product offerings, staying updated on new features, enhancements, and best practices.

Requirements:

  • Multilinguistic skills, with the ability to work with clients across Europe, predominantly in Spain, Portugal, and Italy.
  • Strong communication and relationship management skills, with the ability to build and maintain strong relationships with clients.
  • Experience in negotiation, problem-solving, and strategic thinking, with the ability to think analytically and provide valuable insights and guidance to clients.
  • Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about building relationships, solving problems, and delivering exceptional customer experiences, we want to hear from you.


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