Insurance Policy Coordinator
2 semanas atrás
The Insurance Administrator is a pivotal role within our team, responsible for ensuring the seamless administration of insurance policies. This position requires a high level of accuracy, attention to detail, and excellent communication skills.
Key Responsibilities:- Provide administrative support to underwriters, brokers, and end clients, ensuring timely and efficient processing of requests.
- Test and implement new administrative tools, processes, and documentation, identifying areas for improvement and suggesting solutions.
- Serve as the primary point of contact for brokers and clients, providing exceptional customer service and resolving queries in a timely manner.
- Maintain accurate and up-to-date records of insurance risks, adhering to Hiscox standards and ensuring data integrity.
- Perform regular quality audits to ensure consistent superb quality output and identify areas for improvement.
- Liaise with internal and external parties to respond to and resolve queries within processing deadlines.
- Deliver exceptional service standards and KPIs, continuously striving for excellence.
- Support data cleansing and mass change processing projects, contributing to process improvements.
- Prepare management information reports using various reporting tools and methods, providing insights to inform business decisions.
- Baccalaureate qualification.
- Proficient in written and spoken Dutch.
- Excellent interpersonal skills, with the ability to work effectively in a team environment.
- Curious and willing to learn, with a passion for innovation and challenging conventions.
- Excellent accuracy and attention to detail, with the ability to prioritize and organize workload effectively.
- Personal integrity, with a strong commitment to delivering exceptional results.
- Strong customer focus, with the ability to develop rapport easily and build relationships.
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