Insurance Policy Coordinator

2 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About the Role

The Insurance Administrator is a pivotal role within our team, responsible for ensuring the seamless administration of insurance policies. This position requires a high level of accuracy, attention to detail, and excellent communication skills.

Key Responsibilities:
  • Provide administrative support to underwriters, brokers, and end clients, ensuring timely and efficient processing of requests.
  • Test and implement new administrative tools, processes, and documentation, identifying areas for improvement and suggesting solutions.
  • Serve as the primary point of contact for brokers and clients, providing exceptional customer service and resolving queries in a timely manner.
  • Maintain accurate and up-to-date records of insurance risks, adhering to Hiscox standards and ensuring data integrity.
  • Perform regular quality audits to ensure consistent superb quality output and identify areas for improvement.
  • Liaise with internal and external parties to respond to and resolve queries within processing deadlines.
  • Deliver exceptional service standards and KPIs, continuously striving for excellence.
  • Support data cleansing and mass change processing projects, contributing to process improvements.
  • Prepare management information reports using various reporting tools and methods, providing insights to inform business decisions.
Requirements:
  • Baccalaureate qualification.
  • Proficient in written and spoken Dutch.
  • Excellent interpersonal skills, with the ability to work effectively in a team environment.
  • Curious and willing to learn, with a passion for innovation and challenging conventions.
  • Excellent accuracy and attention to detail, with the ability to prioritize and organize workload effectively.
  • Personal integrity, with a strong commitment to delivering exceptional results.
  • Strong customer focus, with the ability to develop rapport easily and build relationships.


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