Customer Experience Expert with Relocation Opportunity
Há 3 dias
We are seeking a highly skilled Customer Experience Specialist to join our team in Lisbon, Portugal. As a key member of our international team, you will be responsible for delivering exceptional customer service and support to our clients.
Your primary focus will be on providing world-class service to customers while working on high-profile projects with top brands. This will involve answering incoming queries, identifying issues, and offering tailored solutions to meet customer needs.
As a Customer Experience Specialist, you will also be expected to record data in our CRM system, provide ad-hoc support, and collaborate with your team to ensure seamless project execution.
Requirements- Native level of German and at least B1 level of English
- Strong understanding of the value of excellent customer experience
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Drive for excellence and commitment to professionalism
We offer a competitive salary package that includes:
- A fixed-term contract renewable every year
- Full-time employment on rotating shifts (depending on the project)
- Comprehensive training program to kick-start your career
Additionally, we provide relocation assistance for international candidates, including:
- Reimbursement of initial flight expenses after contract signing
- Airport pick-up
- Yearly two-way flight ticket back to your home country (within the EU)
- Support with paperwork, opening bank account, etc. upon arrival
We believe in investing in our employees' growth and well-being. Some of the benefits we offer include:
- Private health insurance after 6 months of contract
- Free Portuguese lessons, cooking classes, sports activities, and social events
- Portuguese public holidays and 22 days of paid holidays
Our company is a multinational organization recognized as one of the best sales and customer service solutions providers in the world. With over 80 nationalities represented, we foster an inclusive and dynamic work environment that encourages collaboration and innovation.
Join us in Lisbon, Portugal, and discover a new chapter in your professional journey.
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