Chief Network Supportability Strategist, Cloud Infrastructure Services

Há 4 dias


Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro
About the Role
As a Chief Network Supportability Strategist, you will play a key role in shaping our support strategy for Cloudflare's Network Services products. This involves working closely with cross-functional teams to identify usability issues and collaborate on product improvements that enhance customer experience.

Responsibilities
• Enable customers to easily adopt and use our Network Services products by identifying usability issues and collaborating with the Product and Engineering teams to resolve them.
• Regularly meet with the Product and Engineering teams for Network Services products to discuss ongoing initiatives and challenges.
• Manage key Supportability metrics for specific Network Services products, including contact rate, escalation rate, support efficiency, and product CSAT.
• Collaborate with the New Product Introduction (NPI) business function on Go-to-market (GTM) readiness efforts, monitoring Product roadmaps and release schedules, and preparing the Support team to support new releases.

Required Skills and Qualifications
• Experience working as a network engineer or network security engineer or proficiency in OSI layers 2, 3, and 4.
• Expertise with Cloudflare's Network Services products: Magic Transit, Magic Firewall, Magic WAN, Magic Network Monitoring, CNI / PNI, Spectrum, Argo, Orpheus, BYOIP, etc.
• Strong cross-functional collaboration skills, ability to work effectively with many different teams.
• Excellent verbal and written communication skills, including technical writing, and a document everything mindset.
• Self-motivated, can positively influence others, team player, problem solver., Technical Support or Product Operations experience.

  • Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    About the JobCloudflare is seeking a highly skilled Network Services Supportability Program Manager to join our team. This individual will play a crucial role in shaping our Support strategy for Network Services products, working closely with Product and Engineering teams to improve product supportability, reduce customer contact rates and escalations, and...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Estimated Salary: €95,000 - €115,000 per annumAs a Cloud Infrastructure Strategist at Top Sigma, you will play a key role in designing and implementing resilient, secure, and cloud-agnostic infrastructure across multiple regions.We are seeking an experienced professional with a deep understanding of networking, including service meshes (Istio) and...


  • Lisboa, Lisboa, Portugal Infinit Tempo inteiro

    About InfinitWe are a pioneering fintech company reshaping the future of SMEs in select industries. Our all-in-one platform empowers small business owners and their staff to seamlessly manage and optimize every aspect of their business.With expertise in a select few industries, we have been able to bring a high level of expertise to our customers and unlock...

  • Chief Automation Strategist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Epam Systems Tempo inteiro

    We are currently seeking an experienced Chief Automation Strategist to lead our UiPath and Power Automate environments within the Intelligent Automation portfolio at Epam Systems.This pivotal role involves overseeing the development and ongoing upkeep of our infrastructure and automation platforms. The successful candidate will be responsible for maintaining...


  • Lisboa, Lisboa, Portugal Landing Tempo inteiro

    About HiscoxHiscox is an international insurer specializing in luxury goods and property insurance. As experts in risk, we empower individuals and businesses to achieve their goals with confidence.Job SummaryWe are seeking a skilled Chief Network Infrastructure Architect to join our IT Services infrastructure team in Lisbon, Portugal. This role will involve...

  • Chief Engagement Strategist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Sweatcoin Tempo inteiro

    OverviewSweatcoin is a dynamic and fast-growing company that fosters meaningful interactions with its users. As the Chief Engagement Strategist, you will play a crucial role in shaping our user experience.

  • Chief Marketing Strategist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Neon Evm Tempo inteiro

    Job SummaryWe are seeking a highly experienced Chief Marketing Strategist to join our team at Neon EVM. This is an exceptional opportunity to drive our marketing efforts and contribute to the growth of our company.

  • Chief Technology Strategist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Deco Associação Tempo inteiro

    About the RoleWe are seeking an experienced Chief Technology Strategist to join our team at Deco Associação. As a key member of our IT department, you will play a crucial role in shaping our technological direction and ensuring that our architecture aligns with our business strategy.


  • Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiro

    As a Cloud Security Strategist at Siemens Healthineers, you will play a pivotal role in shaping the company's cloud security posture. We are seeking an experienced professional to implement robust security policies, manage access control, identify and mitigate misconfigurations, and respond to security incidents.About the RoleWe are looking for a proactive...


  • Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    About the RoleWe are seeking a Chief Digital Security Strategist to join our team at Michael Page Portugal. As a trusted partner in driving secure digital transformation, you will foster a culture of security awareness and mitigate risks impacting the organization.


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job OverviewYour role as a Cloud Architect at ALTER SOLUTIONS involves designing and implementing cloud infrastructure solutions for our applications. This includes proposing infrastructure layers and services, gathering context, and structuring functional and non-functional requirements.Key ResponsibilitiesPropose infrastructure layer and services for our...


  • Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

    Job OverviewHiscox is seeking a highly skilled Chief Finance Systems Strategist to join their team. As a key member of the finance organization, you will play a critical role in driving positive change and shaping the future of Hiscox Group Finance.


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    Job OverviewWe are seeking a highly skilled Chief Information Security Strategist to join our team at Phiture. As a key member of our organization, you will be responsible for ensuring the implementation of corporate security strategies, policies, and standards within the business unit.

  • Chief Data Strategist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Integer Consulting Tempo inteiro

    We are seeking a Chief Data Strategist for a hybrid project in Lisbon.Company OverviewINTEGER Consulting is a technology-driven company that creates tailored teams for projects with leading companies. We promote a culture of inclusivity and recognition of talent.SalaryThe estimated salary for this position is €80,000 - €100,000 per annum, based on...


  • Lisboa, Lisboa, Portugal Winning Tempo inteiro

    We are seeking an experienced Chief Financial Operations Strategist to lead and optimize the financial management of our Cloud resources. This role is responsible for monitoring costs, analyzing resource usage, and implementing practices to prevent waste. You will work directly with IT teams to ensure financial and operational efficiency, driving initiatives...


  • Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

    Company OverviewWe are Unit4, a people-centric software company that empowers organizations to deliver a better people experience. Our innovative ERP solutions help service organizations work more intuitively and adapt to changing needs.Job Title: Chief Security Operations StrategistEstimated Salary: $120,000 - $180,000 per yearJob Description:The Chief...


  • Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

    Job Title: Network Infrastructure SpecialistJob SummaryWe are seeking a highly skilled Network Infrastructure Specialist to join our team at Alter Solutions Group. As a key member of our team, you will be responsible for designing, implementing, and maintaining our current on-prem and cloud-based infrastructure with a focus on resiliency and...


  • Lisboa, Lisboa, Portugal Cloud Clips Tempo inteiro

    Job DescriptionCloud Clips is seeking a highly skilled Azure Cloud Engineer to join our team. We are looking for a professional with extensive experience in designing, implementing, and managing Microsoft Azure cloud solutions.ResponsibilitiesImplement Microsoft Azure cloud solutions in the IaaS and PaaS domainsAnalyze requirements to develop high-level...

  • Chief Financial Strategist

    3 semanas atrás


    Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

    Job OverviewAt Michael Page Portugal, we are seeking an experienced Chief Financial Strategist to join our team.Salary InformationThe estimated annual salary for this position is approximately €80,000 - €110,000 depending on qualifications and experience.Job DescriptionWe are looking for a highly skilled financial professional with expertise in corporate...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job SummaryWe are seeking a highly skilled Network Infrastructure Specialist to join our team at Alter Solutions. The successful candidate will be responsible for designing, implementing, and maintaining our current on-prem and cloud-based infrastructure with a focus on resiliency and high-availability.Key ResponsibilitiesDesign and implement network...