Guest Experience Ambassador

Há 5 dias


Porto, Porto, Portugal Guestready Tempo inteiro
About Us

GuestReady is a pioneering short-term rental management company that sets the standard for hospitality excellence. With a strong presence in the UK, France, Portugal, Spain, and the UAE, we continue to grow rapidly. Since our inception in 2016, we have achieved remarkable milestones, including 3.3 million guest nights sold and $170 million in Gross Booking Value, with a portfolio worth over $1 billion.

We revolutionise the short-term rental industry by harnessing innovative technology and a passion for delivering exceptional guest experiences. Our purpose is to empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. We handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management.

Our Mission

We strive to bring the tradition of hospitality to the short-term rental market, providing peace of mind for our valued clients. Our mission is built on the foundation of excellent communication skills, a passion for customer service, and a commitment to innovation.

About the Role

We are seeking a highly skilled French-speaking Guest Support Representative to join our hospitality team in Portugal. The ideal candidate will possess excellent communication skills, a passion for providing top-notch customer service, and a strong ability to multitask. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.

Key Responsibilities
  • Provide professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
  • Serve as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
  • Perform basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
  • Maintain a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
  • Ensure that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
Requirements

To excel in this role, you will need:

  • Excellent communication skills and ability to multitask.
  • Fluent French and English language skills.
  • Prior experience in customer service, hospitality, or related fields.
  • Strong problem-solving skills and ability to think on your feet.
  • Comfortable with technology.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Ability to work in a fast-paced environment and maintain a positive attitude.
Salary and Benefits

The estimated annual salary for this position is €35,000 - €45,000, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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