Customer Service Representative

4 semanas atrás


Lisboa, Lisboa, Portugal Smart-Recruitments Tempo inteiro

About the Role: We are seeking a skilled Customer Service Representative to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via multiple channels, including incoming calls, live chat, email, and social media.

Key Responsibilities:

  • Provide prompt and effective solutions to customer inquiries and issues.
  • Offer guidance on navigating our platform and resolving technical issues.
  • Serve as a knowledgeable consultant for customers in the sports industry.
  • Respond quickly and efficiently to customer issues, inquiries, complaints, and comments.
  • Build sustainable relationships and trust with customers through open and interactive communication.

Requirements:

  • Interest in sports.
  • Ability to explain complex concepts clearly and concisely.
  • Previous experience in a customer service centre is an advantage, but not mandatory.
  • Availability to work on rotational shifts.

What We Offer:

  • Base salary (gross): 870€ x 14.
  • Complexity bonus (gross): 80€ x 11.
  • Meal allowance: 7.23€ per workday (paid in meal card).
  • Health insurance 40h/week (full time).

About Us: We are a leading player in the global sports betting and gaming industry with an established presence and millions of customers across markets in Europe and Latin America, while recently entered Africa and North America.



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