Customer Success Manager, Lisbon Market Expansion

Há 6 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

**About Zendesk**
Zendesk is a software company that empowers businesses to deliver exceptional customer experiences. Our solutions bring calm to the chaotic world of customer service, powering billions of conversations with brands you know and love.

**Job Title: Customer Success Manager, Lisbon Market Expansion**

**Estimated Salary:** €55,000 - €70,000 per year (depending on experience)

**Job Description:** We're seeking an experienced Customer Success Manager to join our team in Lisbon. As a key member of our Global Scaled Customer Success organization, you'll be responsible for working nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.

**Responsibilities:**

  • Work across a large cohort of different types of customers, providing consultation, demos, and standard processes on Zendesk product capabilities for quick wins.
  • Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk.
  • Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.
  • Help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.

**Requirements:**

  • 3+ years of experience working in Customer Success or Account Management.
  • Experience identifying business objectives and mapping solutions, in a thorough, compelling but crisp manner.
  • Dynamic, agile, and nimble, with the ability to thrive in a fast-growing environment.
  • Fluency in reading, writing, and speaking English and German.

**Benefits:**

  • A competitive salary and benefits package.
  • The opportunity to work with a diverse book of customers across multiple industries.
  • A dynamic and supportive team environment.
  • Ongoing training and development opportunities.

**About the Role:** This position is based in Lisbon, Portugal, and requires 3+ days in office per week. The specific in-office schedule will be determined by the hiring manager. You'll be working closely with cross-functional teams, including Advocacy/Support, Sales, Renewals, Professional Services, and more. If you're passionate about shaping something new, thrive in a dynamic environment, and want to make a significant impact from day one, this opportunity is for you



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