Senior Solutions Delivery Manager
2 semanas atrás
About Us:
Zinier is on a mission to enable 2.7 B Deskless Workers achieve greater success for themselves and the world around them.
We are a remote-first global team headquartered in Silicon Valley, with a hybrid workforce spread across London, Lisbon, Mexico City, Singapore, and Bangalore.
Role Overview:
The TPM/Delivery Manager (Solutions) will manage Solution teams to deliver high-quality customizations that meet timelines and exceed customer expectations.
This role involves scoping large-scale, complex technology projects related to the development of field service solutions, partnering with internal teams and key client stakeholders to find creative solutions to tough problems, and challenging standard processes/procedures.
Responsibilities:
- Facilitate successful project definition, planning, budgeting, scheduling, and resourcing in leading high-performance project teams.
- Manage projects within scope, quality, time, and cost constraints, ensuring any changes are documented and approved through a change control process.
- Manage projects across cross-functional teams, build sustainable processes, and coordinate release schedules.
- Create and execute project work plans, revising them as necessary to meet changing needs and project demands.
- Form strong project team relationships by leading, coaching, and motivating team members, identifying and resolving blockers or conflicts.
- Track and report on project milestones, providing status reports to clients, project teams, and other project stakeholders.
Requirements:
- Bachelor's Degree
- 9+ years experience in software professional services project management
- In-depth knowledge and experience implementing Enterprise software applications such as FSA or CRM with recent SaaS experience.
- Experience with client services, project management, and solution delivery in both Waterfall and Agile environments.
- Strong self-organisation, time management, and prioritisation skills.
- Ability to manage financial metrics such as project margin and enable pre-sales activities to support account expansion plans.
- Excellent verbal, presentation, and written communication skills, including creating usable documentation and tools.
- Proven ability to present technical solutions effectively to diverse stakeholder groups and engage effectively with senior executives of large enterprises on both technical and business topics.
- Able to effectively manage scope change and implementation of multi-year/multi-phased projects or programs.
- Experience working with a cross-functional and geographically dispersed team and customer base with travel up to 10% of the time (including possible international travel).
- Certification of PMI is a plus.
Salary Estimate: $140,000 - $160,000 per year, based on location and industry standards.
Location: Remote-first, with potential for occasional travel to our global locations.
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