Customer Service Representative with German Proficiency
2 semanas atrás
At Salve Consulting, we are seeking a highly skilled Customer Service Representative with expertise in German to join our team.
As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support, fostering loyalty and satisfaction.
This challenging yet rewarding role requires a unique blend of communication skills, technical knowledge, and problem-solving abilities. If you are passionate about delivering outstanding customer experiences and have a flair for the German language, we invite you to apply.
**Estimated Salary:** $45,000 - $60,000 per annum, based on experience and qualifications.
About the RoleKey Responsibilities:
- Customer Engagement: Engage with customers through various channels (phone, email, and chat) to resolve queries and provide timely solutions.
- Issue Resolution: Diagnose client issues, troubleshoot, and provide effective solutions, escalating complex cases when necessary.
- Team Collaboration: Work closely with colleagues to resolve or close help tickets efficiently.
- Documentation: Maintain accurate records of actions taken, categorize cases, and identify potential bugs for the engineering team.
To succeed in this role, you will need:
- Native or Fluent German Language Skills: Proven proficiency in spoken and written German, as well as excellent English communication skills.
- Strong Communication Skills: Ability to convey technical information effectively to non-technical users.
- Resourcefulness and Adaptability: Resilient and composed in all situations, with strong time management skills.
- Team Player: Capable of working independently while being an effective team player.
We are committed to providing a positive and supportive work environment, along with a competitive compensation package that includes:
- Competitive Salary: Based on experience, skills, and performance.
- Bonus Scheme: Annual performance-based bonus.
- Meal Allowance: Regular meal allowance to support your daily needs.
- Transportation Allowance: Reimbursement for transportation expenses.
- Private Health Insurance: Comprehensive health insurance coverage.
- Relocation Support: Assistance with relocation and accommodation arrangements.
Interested candidates should submit their CV and cover letter detailing their experience and skills related to customer support in German. We look forward to receiving your application and exploring how you can contribute to our dynamic team.
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