ServiceNow ITSM Consultant

1 semana atrás


Lisboa, Lisboa, Portugal Top Sigma, Lda Tempo inteiro

Welcome to this opportunity as a ServiceNow ITSM Consultant with Top Sigma, Lda.

**About the Role:**

We are looking for a seasoned Business Analyst with expertise in ServiceNow ITSM projects. The ideal candidate will have hands-on experience with Employee Center, CMDB, Service Request Catalog, UX/UI design improvements, and ITSM processes: Change, Incident, and Request Management.

This role requires excellent communication skills, both written and spoken, in English, as well as strong analytical and problem-solving abilities.

**Responsibilities:

- Facilitate workshops to gather and align functional requirements across ITSM modules, ensuring integration with tools such as CMDB, Discovery, SailPoint, and Active Directory.

- Analyze interdependencies with the CSM (Customer Service Management) module and recommend solutions.

- Translate business needs into actionable specifications within the ServiceNow platform, implementing ITSM solutions effectively.

- Redesign and enhance the Employee Center Portal, creating an intuitive and user-friendly service request catalog for employees.

- Collaborate with stakeholders to optimize modules such as CMDB, Service Request Catalog, Change, Incident, and Request Management.

- Guide UX/UI improvements to ensure a seamless user experience.

**Requirements:**

- Minimum of 5 years of experience as a Business Analyst in ServiceNow ITSM projects.

- Hands-on experience with Employee Center, Internal user portal; CMDB Configuration Management Database; Service Request Catalog; UX/UI design improvements, and ITSM processes: Change, Incident, Request Management.

- Fluency in English (written and spoken).

**What We Offer:**

- Competitive salary: €80,000 per annum, reflecting the market rate for a seasoned Business Analyst in Lisbon or Oporto.

- Flexible working hours.

- 25 days of holiday.

- Anniversary day off.

- Budget for office setup.

- Working hours exemption allowance.

- Capitalization Insurance.

- Training budget.

- Paid Learning Subscription.

- Health insurance.

- Food Allowance.

**About Us:**

Welcome to Top Sigma, Lda, a provider of innovative DevOps & SRE Services and Cloud Solutions. We focus on DevSecOps integration, performance optimization, and cost efficiency to help our clients achieve scalability, security, and cost savings. We provide Cloud Training, Workshops, and Consultancy services to help clients achieve their DevOps Transformation Strategy goals. Additionally, through our Cloud Resilience teams, we ensure the data security of our clients, allowing them to focus on their core business with peace of mind.


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