Collections Leadership Specialist

Há 5 dias


Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

**About Us**

Universo IME, SA is a leading financial institution in Portugal that specializes in the issuance of credit cards (Cartão Universo) with over 1 million customers. Our goal is to disrupt the banking industry in Portugal by competing in consumer payments, credit, and insurance.

We operate in an innovative and transparent environment, fostering collaboration and inclusivity. Our clients are at the forefront of our endeavors, guiding us towards excellence.

As a Collections Supervisor in Credit Card Collections, you will be responsible for:

  • Achieving key performance metrics and meeting or exceeding financial/productivity goals.
  • Ensuring business partner/employee satisfaction.
  • Managing and implementing ongoing improvement initiatives.
  • Maintaining adherence to risk and controls guidelines.
  • Ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements.
  • Demonstrating exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.

The primary responsibilities include:

  • Leading collections agencies activity.
  • Executing on business initiatives through open communication with employees, peers, leadership team, and other lines of business.
  • Making informed business decisions using skill set, subject matter expertise, documented policies and procedures, empowerment, and relationships.
  • Identifying process improvement opportunities, recommending solutions, contributing to process/policy change led by change management leadership team, and implementing changes.
  • Ensuring team's adherence to operating policies and procedures, and legal and compliance regulations.
  • Managing team performance, leading by example and coaching on key behaviors to motivate sustained results.
  • Demonstrating firmwide manager capabilities, tracking progress by regularly soliciting feedback and checking in with your team and manager.

To excel in this role, you should have:

  • At least 3 years of customer service experience.
  • Strong verbal and written communication skills.
  • Influencing skills.
  • Change implementation skills.
  • Excellent prioritization and time management skills.
  • Data analysis skills.
  • Previous experience in the financial industry.
  • A minimum of 2 years in a call center environment.

You should also possess:

  • Analytical skills, able to synthesize complex information, and use intuition and experience to complement data.
  • A continuous desire to learn and improve.
  • Skillful management of difficult or emotional customer situations.
  • Focused resolution of conflicts and maintaining confidentiality.
  • Able to balance individual and team responsibilities.
  • Goal-oriented, setting and achieving challenging objectives.

**What We Offer**

We provide flexible working hours and a hybrid working model, allowing you to work more efficiently instead of longer hours.

A diverse and inclusive working community fosters growth and innovation.

We strive for excellence and boldness. We aim to achieve greatness, bringing your full self to what you do.

**Salary**: €45,000 - €60,000 per annum, depending on experience.



  • Porto, Porto, Portugal Sonae Tempo inteiro

    Collections Supervisor Role OverviewAt Sonae, we're looking for a skilled Collections Supervisor to lead our Credit Card Collections team. As a Collections Supervisor, you'll be responsible for achieving key service metrics, meeting or exceeding financial/productivity goals, and ensuring business partner/employee satisfaction. You'll also manage and...


  • Porto, Porto, Portugal adidas Tempo inteiro

    As an Accounting Specialist for Credit and Collections at adidas, you will play a crucial role in ensuring the timely collection of receivables and maintaining a stable business platform for the company. With a strong focus on customer relationships and problem resolution, you will be responsible for managing disputes and allocating payments accurately.The...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    About the CompanyALTEN is a leading multinational group with over 30 years of experience in providing consulting services, information technology, and engineering services to major companies worldwide. With a turnover of over €3.783 billion in 2022 and a workforce of 57,000 employees, ALTEN has established itself as a key player in the market.The company's...

  • Collections Team Leader

    3 semanas atrás


    Porto, Porto, Portugal Buscojobs Portugal Tempo inteiro

    Key Responsibilities:Achieve key service metrics and meet or exceed financial/productivity goals as a Collections Supervisor in Credit Card Collections.Ensure business partner/employee satisfaction by managing and implementing ongoing improvement initiatives.Maintain adherence to risk and controls guidelines, ensuring all work is processed within assigned...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    ABOUT THE COMPANY: Alten is a multinational consulting services group with over 30 years of experience in the market.We achieved a turnover of €3.783 billion in 2022 and have 57,000 employees, 88% of whom are consulting engineers.Our goal is to provide administrative and financial support to our European subsidiaries through our Center based in Porto.This...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Job Purpose and Relevance:The Credit and Collections team at Adidas is responsible for managing activities related to dunning, collections, dispute resolution, and credit management. Their goal is to deliver excellence in their work and maintain strong relationships with stakeholders to ensure a stable business platform for the company in Europe.Key...


  • Porto, Porto, Portugal Phiture Tempo inteiro

    About the CompanyALTEN is a leading international consulting services group, with over 30 years of experience in delivering top-notch IT and engineering services to prominent companies. Our strong presence in the market has enabled us to achieve a significant turnover of $3.783 billion in 2022, while employing a talented workforce of 57,000 professionals,...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Company Overview: At Adidas, we are committed to delivering excellence in all our operations. The Credit and Collections team plays a vital role in ensuring that our business platform is stable and flawless.


  • Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    Adecco Prestação De Serviços, Lda is seeking a highly motivated and detail-oriented Financial Representative to join their team. Salary: €45,000 per year (negotiable based on experience).The ideal candidate will possess excellent communication skills, be fluent in English and German, and have a strong background in finance and collections. Key...


  • Porto, Porto, Portugal Leadership & Sustainability Tempo inteiro

    At Leadership & Sustainability, we are seeking a highly skilled Senior Labor Compliance Specialist to join our team.Job SummaryWe offer a competitive salary of $80,000 per annum, plus benefits, to ensure the successful candidate can deliver exceptional results in this critical role.About the RoleThe Senior Labor Compliance Specialist will play a vital part...


  • Porto, Porto, Portugal Leadership & Sustainability Tempo inteiro

    We are seeking an experienced Environmental Compliance Specialist to join our team at Leadership & Sustainability in Portugal.Job OverviewThis is a critical role in ensuring the accuracy and integrity of data collected during social and labor assessments within global supply chains. The successful candidate will conduct detailed reviews and on-site...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Job SummaryAs a Senior Credit and Collections Specialist at Adidas, you will be responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with the support in projects and process standardisation initiatives. About the RoleOur team is responsible for ensuring a stable and flawless business...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    **About the Role:**We are seeking a highly skilled Senior Finance Specialist to join our team in Credit and Collections at Adidas Europe. This is an exciting opportunity for someone who has experience in finance, credit risk management, and customer relationship building.Company Overview:As a member of our Credit and Collections team, you will play a crucial...


  • Porto, Porto, Portugal Dellent Consulting Tempo inteiro

    This position is part of the business investment banking and financial services sector, with its technological hub in Porto. The team is working on developing innovative solutions to support all operations related to the business.We are looking for a Dynamic Project Leadership Specialist to work on this project in Porto (Hybrid). This role involves leading...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Job OverviewAt adidas, we're seeking an experienced Financial Risk Management Specialist to join our Credit and Collections team. This role is pivotal in ensuring the timely collection of receivables while mitigating risk for our company.

  • Debt Recovery Specialist

    4 semanas atrás


    Porto, Porto, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

    About the Role: We are seeking a skilled Debt Recovery Specialist to join our team in the Porto area. As a Collections/Financial Services Representative, you will be responsible for managing debt recovery processes and providing exceptional customer service.


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Job SummaryPurpose & Overall Relevance for the Organization: The Credit and Collections team at adidas is responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with support in projects and process standardisation initiatives. The pursuit of excellence in all deliverables and being...

  • O2C Accounting Specialist

    2 meses atrás


    Porto, Porto, Portugal Körber Porto, Unipessoal Lda. Tempo inteiro

    Job Opportunity: O2C Accounting SpecialistKörber Porto, Unipessoal Lda. is seeking a highly skilled O2C Accounting Specialist to join our team in Porto. As a key member of our Accounting Shared Services Center, you will play a crucial role in streamlining our accounting processes and delivering high-quality accounting services to our companies.Your...


  • Porto, Porto, Portugal Adidas Tempo inteiro

    Job SummaryThe Credit and Collections team at Adidas is responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with the support in projects and process standardisation initiatives. The pursuit of excellence in all deliverables and being recognized as a highly trusted partner by...


  • Porto, Porto, Portugal adidas Tempo inteiro

    About the Role:The Credit and Collections team at adidas Europe plays a vital role in ensuring a stable and flawless business platform. As a Credit and Collections Operations Specialist, you will be responsible for performing daily activities such as dunning and collection, dispute management and credit management, together with the support in projects and...