Customer Experience Ambassador in Lisbon

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Embark on an exciting career journey as a Customer Experience Ambassador in Lisbon with Blu Selection.

We are seeking a highly motivated and enthusiastic individual to join our team, offering a unique opportunity to deliver exceptional customer service while developing valuable skills in a fast-paced international environment.

About the Role

We are looking for a talented individual who can provide top-notch support to our customers through various communication channels. As a Customer Experience Ambassador, you will be responsible for:

• Mentoring consumers across diverse projects, providing guidance and expertise to help them achieve their goals.

• Responding to customer inquiries with confidence and accuracy, using your preferred communication method (phone, email, or social media).

• Offering calm and resourceful solutions to customer queries related to their shopping experience, ensuring seamless resolution.

• Collaborating with other departments to redirect relevant cases and issues, promoting effective teamwork and problem-solving.

Key Qualifications

To excel in this role, you must possess:

• A native level of German language proficiency and a B1 level in English.

• Enthusiasm for fashion, trends, and styling advice, allowing you to connect with customers on a personal level.

• An understanding of the value and impact of excellent customer experience, driving your commitment to delivering exceptional service.

• Strong listening and communication skills, enabling you to build trust and rapport with customers.

• A proactive and energetic approach, thriving in a dynamic environment with rotating shifts.

• A passion for intercultural communication and the expatriate lifestyle, embracing diversity and inclusivity.

What We Offer

As a valued member of our team, you can expect:

• A competitive salary ranging from 950-1030€ gross/month (including free accommodation) or 1300-1400€ gross/month (excluding accommodation).

• A comprehensive relocation package for international candidates, including reimbursement of initial flight expenses, airport pick-up, and yearly two-way flight tickets back to their home country within the EU.

• Private health insurance after 6 months of contract, extra to standard insurance.

• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.

• Portuguese public holidays and 22 days of paid holidays.

Your Future Company

Blu Selection is a multinational organization recognized for its excellence in sales and customer service solutions, providing a supportive environment for career growth and personal development. Join our international team, comprising talents from over 80 nationalities worldwide, and become an integral part of our success story.



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