Czech Speaking Technical Support Specialist

Há 2 dias


Lisboa, Lisboa, Portugal Recruitment Direct Tempo inteiro

Delivering Exceptional Technical Support in an Enterprise Environment

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About the Role

">This is a unique opportunity to join Recruitment Direct as a Czech Speaking Technical Support Specialist, working in Lisbon, Portugal. As a key member of our team, you will be responsible for delivering exceptional technical support to our Enterprise customers, ensuring their needs are met and exceeded.">

Key Responsibilities

">- Provide timely and effective technical support to Enterprise customers via phone, email, or chat channels- Troubleshoot complex technical issues using problem-solving skills and knowledge of Office 365, Active Directory, and DNS management- Collaborate with internal teams to resolve issues and improve overall customer experience- Stay up-to-date with the latest features, common issues, and best practices in Office 365, Active Directory, and DNS management- Develop and maintain comprehensive documentation of all interactions, troubleshooting steps, and solutions- Monitor customer feedback closely and address any concerns promptly">

Requirements

">- Strong problem-solving skills and ability to think critically- Excellent communication and interpersonal skills- Proficiency in Office 365, Active Directory, and DNS management- Ability to work effectively in a team environment- Strong analytical and debugging skills- Familiarity with PowerShell and scripting- Continuous learning mindset, staying up-to-date with the latest technologies and best practices- Estimated Salary: €1351 + free room in shared accommodation OR €1467 with no accommodation">

Benefits

">- Competitive salary- Free room in shared accommodation (for the first 14 months)- Opportunity to develop your skills and career in a dynamic and supportive environment- Flexible working hours- Rotational shift pattern- Monday to Friday from 8am to 5pm- Fully furnished apartment provided by the company">

Working Hours

">40 hours per week, with 8 hours per day and 1 hour lunch break, on a rotational shift pattern">

About Us

">Recruitment Direct is a leading recruitment agency, providing innovative solutions to businesses across various industries. We are committed to delivering exceptional results and building long-term relationships with our clients and candidates.">

We Offer

">A collaborative and dynamic work environment- Opportunities for career growth and development- Competitive salary and benefits package- Flexible working hours- Rotational shift pattern- Monday to Friday from 8am to 5pm- Fully furnished apartment provided by the company

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