Italian-Speaking Customer Service Representative in Lisbon
1 semana atrás
We are seeking a highly motivated and customer-focused Italian-speaking Customer Service Representative to join our team at Cross Border Talents. As a Customer Service Representative, you will be responsible for providing exceptional customer support to Italian-speaking users of our platform.
The ideal candidate will have fluency in Italian and English (both written and spoken) and previous experience in customer service or a related field is preferred. Strong communication and interpersonal skills are essential for this role.
This position offers an attractive salary, estimated to be around €35,000 - €45,000 per year, depending on experience. In addition to the base salary, health insurance, paid time off, training and career development opportunities, and a fun and dynamic work environment are also offered.
As a Customer Service Representative, your key responsibilities will include:
- Responding to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Assisting customers with account management, billing inquiries, technical issues, and general platform support.
- Troubleshooting and resolving customer issues effectively, escalating to appropriate teams when necessary.
- Providing proactive solutions to enhance customer satisfaction and retention.
- Maintaining accurate records of customer interactions and transactions.
In return for your hard work, we offer a range of benefits that will make your employment with us rewarding and enjoyable. These include:
- A competitive base salary.
- Health insurance to ensure your well-being.
- Paid time off to relax and recharge.
- Training and career development opportunities to help you grow professionally.
- A fun and dynamic work environment that fosters collaboration and teamwork.
If you are passionate about delivering excellent customer service and are fluent in Italian, we would love to hear from you.
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