German Customer Support Specialist
Há 3 dias
We are seeking a highly skilled German Customer Support Agent to join our team in Porto, Portugal. The successful candidate will be responsible for providing exceptional customer service to our clients, handling routine and non-routine incidents, and giving first-line support when necessary.
Requirements- Native/Fluent in German and English (at least C1 level) due to frequent interactions with German-speaking clients.
- Strong problem-solving skills, including taking ownership of resolving basic customer issues within required timescales.
- Able to escalate issues as necessary to deliver high-quality service levels and meet customer expectations.
- Team player with excellent communication skills, viewed by colleagues as a helpful and effective member of the team.
- Direct contract with the client for 1 year, with the possibility of renewal.
- Competitive base salary: €1280/month + meal allowance: €7.41/day.
- Monthly and quarterly attractive bonuses aligned with performance and attendance.
- Hybrid working model after the first 3 months, with 1 week at the office and 1 week home office.
- Weekly rotative shifts, from Monday to Saturday, 8h shifts between 8am to 19pm.
- Integration into a dynamic and motivated team.
- Stimulating and challenging work environment.
The estimated monthly salary for this role is €1280, plus a meal allowance of €7.41/day, which translates to an estimated net income of approximately €2400-2600 per month, depending on individual circumstances.
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