Electrifying Mobility Solutions Specialist
Há 6 dias
At Powerdot, we're on a mission to accelerate sustainable mobility by making electric vehicle charging as effortless as charging your smartphone. Our vision is to create a seamless experience for drivers everywhere.
We're a team of innovators, entrepreneurs, and problem-solvers who are passionate about transforming the way people think about transportation. As an Electrifying Mobility Solutions Specialist, you'll play a key role in supporting our operations in Portugal, Spain, France, Belgium, Luxembourg, and Poland.
The ideal candidate will have a high level of independence, be proactive, and possess excellent problem-solving skills. Fluency in both oral and written French and English is essential for preparing business documents and conducting meetings in these languages. Spanish and Portuguese are a plus.
Responsibilities:
- Resolve customer contacts through various support modalities (channels) including inbound, outbound calls, and emails
- Investigate case details to determine the root cause of issues and implement trouble shooting steps
- Learn and master multiple applications and resources including contact management systems and knowledge bases
- Communicate effectively with internal and external stakeholders
- Triage and escalate urgent issues to drive them to resolution
- Complete thorough documentation and notation on customer contacts and trends
Requirements:
- Proactive and independent entrepreneurial spirit
- Excellent problem-solving skills
- Fluency in both oral and written French and English
- Spanish and Portuguese are a plus
- Empathy and ability to resolve customer support requests in thoughtful and creative ways
- Strong written and verbal communication skills
- Interest and enthusiasm in the area of electric mobility
Benefits:
- Private health insurance
- Gym pass membership
- Flexible time
- Annual offsite
- Recurrent team buildings
We believe that the best solutions and ideas come from diverse backgrounds and perspectives. We're committed to creating a culture of diversity and inclusion where everyone has the opportunity to speak up, challenge the status quo, and make a difference. Estimated salary: €25,000 - €30,000 per annum based on location and experience.
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