German Social Media Customer Support Specialist
Há 1 mês
Job Title: German Social Media Customer Support Specialist
About the Role:
We are seeking a highly skilled German Social Media Customer Support Specialist to join our team in Lisbon. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our users through social media platforms.
Key Responsibilities:
- Handle inquiries from users via social media, phone, email, and chat in German, resolving issues efficiently and professionally.
- Assist users with account issues, product functionalities, and troubleshooting, guiding them through step-by-step solutions.
- Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
- Foster positive relationships with users by providing empathetic and helpful responses.
- Gather and share feedback from users with the team to help improve services and ensure a high-quality experience.
Requirements:
- Fluent in German and English, with excellent verbal and written communication abilities.
- Passionate about delivering exceptional customer service and resolving issues effectively.
- Strong analytical and problem-solving skills to assist with diverse customer inquiries.
- Comfortable using digital platforms and familiar with relevant technologies.
- Collaborative mindset and the ability to work well both independently and in a team setting.
- Able to handle multiple tasks and prioritize effectively in a fast-paced environment.
What We Offer:
- On-site work in our modern office in Lisbon, surrounded by an international and vibrant team.
- Opportunities for professional growth and career advancement within a global company.
- Continuous learning opportunities to enhance your skills and expertise.
- Comprehensive health insurance and life insurance from day one, along with wellness programs to support your overall well-being.
- Relocation support to ensure a smooth transition.
- On-site assistance with any necessary bureaucratic processes in Lisbon.
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