Senior Sales Expert With Zendesk

4 semanas atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

Job Overview

We are seeking a seasoned sales expert to join our team at Zendesk. This role is ideal for individuals with a proven track record in achieving targets and a passion for Zendesk technology.

About the Role

This is a new team at Zendesk, and we are looking for founding members who will be part of a fast-growing area for our business. As a Digital Inside Sales Specialist, you will become a product expert and articulate the value of Zendesk to informed buyers.

Key Responsibilities

  • Respond to a large number of inbound leads and existing customers through various channels, primarily through chat and email.
  • Actively resolve prospect and customer inquiries to drive online business conversion rates.
  • Become an expert on Zendesk products.
  • Be the voice of our customers; understand their needs and make them champions.
  • Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.
  • Meet or exceed SLAs and KPIs established for the role, including but not limited to: ticket volumes, response and resolution times, and productivity.
  • You will also have a shared revenue target to contribute to.
  • Exceed activity, pipeline, and revenue goals on a weekly basis.

Requirements

  • Excellent communication skills in Spanish and English.
  • Will require working with clients/prospects across Zendesk's global market.
  • 1+ years of sales experience, in the full sales cycle; software/SaaS experience preferred.
  • Real passion for Zendesk technology and quick ability to learn tools and processes.
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities at all times.
  • Ability to thrive in a fast-paced environment, think strategically, and excel at tactical execution against a task.
  • Availability to work at our Lisbon office 4 days a week.

Compensation and Benefits

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.

About Us

Zendesk, Inc. is a leading provider of customer service software. We believe in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.

EEO Statement

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.



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